Manager, Slot Operations

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.   To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Essential Functions

- Responsible for supporting the Slots Director in all departmental initiatives related to the casino grand opening including hiring, training, and process/procedure development.
- Maintains working knowledge of all local jurisdictional gaming laws (federal, state, and local) and attendant regulations as well as company internal controls.
- Effectively executes strategies in support of business objectives. Sets high personal standards for performance and encourages others to do the same.
- Implements strategies and leads initiatives to continuously improve guest service and customer service scores.
- Evaluates staffing and scheduling to meet business demands.
- Applies Lean principles/techniques (i.e. apply countermeasures for waste, conduct daily visual mgt. and participate in kaizen events) to ensure quality and customer service is continuously improved.
- Work with surveillance and other departments to aid in the protection of assets and maintain the efficiency and effectiveness of Slot operations.
- Ensures departmental procedures are enforced and effective in assuring proper protection of all gaming operations from loss due to mistake or theft.
- Proactively recognizes, rewards and celebrates outstanding examples of employee performance.
- Counsels, guides, evaluates and instructs assigned personnel in the performance of their duties.
- Coaches direct reports in pertinent skills of operations, administration and promotes effective utilization of equipment and manpower.
- Implements initiatives to improve the employee experience and employee opinion ratings.
- Authorizes guest complimentary to recognize loyal players in accordance with company guidelines.
- Ensures all guests problems are handled quickly to ensure guest satisfaction within the established guidelines.
- Consistently demonstrate legendary leadership, influence, drive, innovation and commercial awareness.
- Any and all other job duties as assigned

Knowledge, Skills & Abilities

- Demonstrates ability to communicate effectively, both verbal and written
- Demonstrates ability to deal effectively with employees at all levels
- Strong organizational and analytical skills
- Computer Literacy
- Ability to handle complex and emotional issues
- Act as a role model to other employees and always leads by example
- Adhere to all regulatory, company and department policies and procedures
- Must project professionalism and possess excellent verbal and written communication skills
- Professional appearance
- Team Player

Education and Experience

- Bachelor’s degree (or equivalent from a two year college or technical school) or 3-5 years equivalent training experience required.
- Must possess strong managerial, coaching and leadership skills.
- Strong gaming, managerial and administrative skills.
- 2 to 4 years’ experience in Casino/Gaming Operations
- At least 2 years supervisory experience in a Casino Environment

Required Certification/License

Ability to obtain a Gaming Occupational License within the State of Ohio