About this role

Job Requisition Number
9107

Work Type
Permanent

Job Function
Operational

Salary Range

£28,065.00 -£31,887.00

+ Standby

Base

Closing Date

Clydach (Postcode SA6 5BQ)

23:59 on 07/10/2026

What you’ll be responsible for

Working in this role, you will be part of a team responsible for the operation and maintenance of Welsh Water’s underground water network.

You will help to resolve potential or actual network/leakage issues to ensure water supply is maintained and to minimise the level of inconvenience to the customer.

1. Responding to and resolving any problems raised by our customers or members of the public liaising with other departments and our contract partners when needed.
2. Ensuring Welsh Water leakage targets are met using various techniques to reduce leakage.
3. Following company health & safety procedures - being accountable for your own health & safety and having a duty of care to your colleagues and anyone affected by the work you do.
4. Dealing with sometimes difficult situations in a friendly, positive and professional manner, whilst striving for a speedy resolution.
5. Updating information in various IT systems on a daily basis.
6. Representing Welsh Water throughout the lifecycle of projects, assisting as necessary the partner through the project development, planning, approvals and statutory processes.
7. Efficiently organising your own time, handling routine work with a minimum of supervision, assessing priorities within your area of work and managing those priorities
8. Undertaking any other duties as required to meet the needs of the business.

About you

Essential Experience, Qualifications, Knowledge & Skills

Experience

- Experience of providing good customer service

- Experience of working in a team to solve problems

Qualifications

- Current full, valid driving licence

- GCSE Grade C in English and Maths, or equivalent qualification or experience in a relevant engineering, utilities, environmental, water operations or technical discipline

Knowledge & Skills

- Knowledge of the water industry

- Able to communicate well, actively listen and respond appropriately to solve problems

- Knows how to seek the opinions and experiences of others to understand different approaches to problem solving

- Able to build and maintain positive relationships with internal departments, company partners and contractors

- Able to work to tight deadlines, sometimes in difficult circumstances

- Able to use Microsoft software packages along with the company’s internal packages, for example using operational, mapping and data management systems such as GIS and other industry-specific software packages (e.g. PMAC, LIBRA and LMARS)

Good to know

Hours, Location & Standby

- Hours of Work: Monday to Thursday, 8:00am to 4:00pm and Friday, 8:00am to 3:30pm.

- Standby: Participation in a standby rota will be required as part of this role following completion of training (1 in 5 weeks).

- Location: This is a predominantly site-based role with minimal office-based working.

- Vehicle: A company vehicle will be provided for business use.

Other Information

- Minimal office-based working, with most of your time spent supporting operational activities in the field.

- Company vehicle provided.

For more information on the role please contact [email protected]

Benefits

As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

- Variable pay schemes (your salary will always stay the same, but depending on the performance of the company you could receive a yearly bonus)

- Enhanced employer pension contributions – Up to 11% employer contributions

- Enhanced family friendly policies

- Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes

- Reduction on gym memberships and high street shopping

- Cycle to work scheme

- Car-leasing scheme

- Health CashBack scheme

- An employee assistance programme for employees and their immediate family

Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment.

Who we are

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision. This is achieved by living our core values and demonstrating the core behaviours that underpin them. The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work.

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.

Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT