Assistant, Business Services

The ASR Group® family of companies make up the world’s largest refiner and marketer of cane sugar. The companies produce a full line of grocery, industrial, foodservice and specialty sweetener products. Across North America, ASR Group® companies operate five sugar refineries, located in California, Maryland, Louisiana, Canada and Mexico. In Europe, ASR Group® companies operate sugar refineries in the United Kingdom, Portugal, and, with a joint venture partner, Italy. The companies also farm sugarcane and own sugar mills in Mexico and Belize. The ASR Group® portfolio includes the leading brands Domino®, C&H®, Florida Crystals®, Redpath®, Tate & Lyle®, Lyle's®, Sidul® and Whitworths®. ASR Group® companies also produce and market Tellus®, a single-use, compostable tableware and foodservice product made from plant fibers, including sugarcane.

OVERVIEW

The Assistant, Business Services provides high-quality administrative and operational support to a dedicated client group, ensuring day-to-day business activities run smoothly and efficiently. Reporting to the Manager, Business Services, each Assistant owns primary support for an allocated group while working as part of a close-knit team that provides proactive cover during absences, peak periods and business-critical activities as well as support to business-wide ad-hoc projects when needed.

DETAILED ROLES & RESPONSIBILITIES

- Provide dedicated administrative support to an assigned client group, acting as the first point of contact for day-to-day coordination and requests.

- Manage complex calendar scheduling, meeting logistics, and room bookings as required.

- Coordinate travel arrangements (air/rail/hotel/ground transport), prepare itineraries, and support pre- and post-trip administration.

- Prepare, submit, and track expenses and purchase requests in line with company policy; chase approvals and resolve queries promptly.

- Support procurement and vendor activities (e.g., requisitions, goods receipting, invoice queries) and maintain accurate records.

- Plan and support team events, offsites, and business meetings, including agendas, materials, catering, and on-the-day coordination.

- Draft and distribute routine communications on behalf of leaders/teams, ensuring clarity, accuracy, and appropriate tone.

- Maintain organised digital filing and documentation, ensuring information is easy to locate, up to date, and handled appropriately.

- Collaborate with the wider Business Services team to deliver business-wide support needs, share knowledge, standardise ways of working, and ensure seamless cover across client groups.

- Identify opportunities to improve administrative processes and templates; raise risks, issues, or recurring pain points to the Manager, Business Services.

WORK EXPERIENCES

- Proven experience in an administrative, executive assistant, or business support role within a fast-paced environment, where strong planning and organisational skills with the ability to manage multiple priorities and deadlines was demonstrated

- Experience and working knowledge of Microsoft 365 tools (e.g., Outlook, Teams, Word, Excel, PowerPoint) and relevant travel/expense/procurement systems.

- Experience of adopting and applying AI/technology to business solutions

EDUCATION REQUIREMENTS

- None specified

ESSENTIAL CAPABILITIES (KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL ATTRIBUTES)

- High attention to detail with confidence handling data, documents, and processes accurately.

- Excellent written and verbal communication skills, with a professional and service-oriented approach.

- Proactive, resourceful, and able to anticipate needs and resolve issues independently.

- Comfortable working as part of a team, including providing and requesting cover and sharing workload transparently.

ASR Group Core Competencies:

- Analytical Thinking & Decision Making – Identifies and understands trends and/or issues; connects data points through analysis to arrive at a logical conclusion.

- Business & Financial Acumen – Demonstrates knowledge and understanding of the financial, accounting, marketing and operational functions of our organization; interpreting and applying understanding of key financial indicators to make better corporate decisions.

- Effective Communication – Expresses ideas and information in a clear and concise manner by tailoring one's message to fit the interests and needs of the audience.

- Customer Orientation – Keeps internal and/or external customer(s) in mind at all times. Strives to proactively address customer concerns and needs. Assists business partners and customers to achieve their work goals via application of their own skills and knowledge; strives to provide consistent customer satisfaction.

- Establishes Trust – Gaining the confidence and faith of others by actions and words that promote being honest, forthcoming, integrious and vulnerable.

- Problem-Solving – Anticipates, evaluates, diagnoses, and resolves problems in a systematic and fact-based manner.

- Results Orientation & Accountability – Takes accountability, identifies, executes and drives actions to consistently achieve desired results.

- Teamwork & Collaboration – Creates a climate that fosters commitment to a common vision and shared values that promote cooperation and working together through trust and support of others.

- Adaptability/Flexibility – Maintaining effectiveness in varying environments and with different tasks, responsibilities and people.

- Continuous Improvement – Establishes methods and utilizes specialized techniques to monitor and improve performance of systems and processes.

- Self-Development – Seeks feedback on one’s strengths and weaknesses and initiates activities to increase or enhance their knowledge, skills, and proficiency in order to perform more effectively or enhance their career.

At Tate & Lyle Sugars, our goal is to be the most admired sweetener Company.

Service Excellence - Be the industry's Gold Standard by a relentless focus on reliability, providing products with superior quality and excellent customer services. Efficiency and Sustainability - Eliminate inefficiency to be a sustainable, low cost producer and to generate fuel for reinvestment. Value-Add - create strategic advantage and enhanced profitability through value-added products and services. The foundation of our values is Talent and Culture as we aim to build, retain and motivate a winning team.