Venue Technician Manager- Themed Entertainment Opening Team!

The Lead Venue Tech (“Lead Tech”) leads the effort to ensure a best-in-class gameplay experience for Level99 guests.  A Lead Tech is responsible for maintenance, repair, improvement, and replacement of the Level99 attractions and facilities, using internal and external resources.  A Lead Tech works in the trenches, hands-on, to troubleshoot, repair, and update guest experiences.  This is a “working” managerial role, with the Lead Tech responsible for managing and organizing the work, as well as delegating and implementing solutions.  A Lead Tech is passionate about getting the details right, meeting guest needs before being asked, and advancing the Level99 brand.  A Level99 Lead Tech has honesty and personal integrity that is above reproach, prefers a joyful and positive approach to challenging situations, chooses humility over the need to “be right,” and in all things acts as though s/he is the Owner and Operator of their venue.

RESPONSIBILITIES

- Work in the Challenges daily, performing inspections, preventative maintenance, repairs and live troubleshooting alongside the Team

- Own inspection compliance across every Challenge, including documentation, corrective action and audit readiness

- Own overall Venue maintenance and repair, including building systems and compliance inspections for fire, life safety, electrical and mechanical

- Coach, train and develop the Venue Tech Team on technical growth and day-to-day execution standards, and manage performance through evaluations, feedback and accountability

- Own Venue Tech hiring and scheduling to support business demand, inspection completion, preventative maintenance and repair priorities

- Own work order management, escalation and resolution follow-through across the Venue

MUST-HAVE SKILLS

- Minimum 3 year leading a technical, maintenance or facilities Team

- Proven ability to lead, coach and hold a technical Team accountable to standards

- Strong hands-on troubleshooting skills and safe, competent use of common hand and power tools

- Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness as required

- Ability to work ten hour-plus shifts, stand and walk for extended periods, climb stairs and ladders and lift up to 50 lbs

- Ability to triage and prioritize competing issues based on safety, Player impact and urgency

- A positive, joyful, upbeat and energetic attitude

OTHER DESIRABLE SKILLS & EXPERIENCE

- Low-voltage wiring, electro-mechanical repair, or electrical troubleshooting

- PLCs, microcontrollers, sensors, or other controls and automation systems

- PC, network, or AV systems troubleshooting

- Carpentry, fabrication, or work with wood, metal, and plastics

- Scenic painting, surfacing, or refinishing

- Theatrical lighting, DMX, sound, or show control systems

- Rigging inspection and maintenance

- General facility maintenance including plumbing and HVAC

- Experience in entertainment, attractions, theme parks, escape rooms, theatre, or live events

- Relevant Education: B.S. in Production, Design, Theatre Tech, Engineering, or other related degree

- OSHA/CPR/AED/First Aid Certified

While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!
 
YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…
Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
Are just a little bit obsessive about getting the details right the first time
Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"
 
Level99 is an E-Verify employer.