Field Support Administrator

Field Support Administrator

At Lanes Group, nothing is more important than the health, safety and wellbeing of our people, our customers and the communities we serve. As one of the UK's leading infrastructure delivery partners, we employ around 5,000 talented people across a nationwide network of depots and operational locations, delivering annual revenues in excess of £650 million.

We provide essential infrastructure, drainage, wastewater and utility services to many of the UK's leading organisations, including a significant number of FTSE 100 and FTSE 250 companies. Our success is built on the expertise of our people, our commitment to doing things safely and professionally, and our focus on delivering outstanding service every day.

In this critical role of ensuring our organisation is known for being the best in everything we do, known for leaving a legacy of absolute quality and compliance and keeping our promises at all times is our absolute mantra

About the Role:
Due to continued growth and development, we are now looking for customer focused people to join us in our Waste Network Division, working to deliver real and effective solutions to waste-water network and drainage problems. Your responsibilities will cover the following:

- Submissions of engineer’s hours to Payroll on a weekly and monthly basis by set deadline dates

- Submission of on call rota to payroll

- Managing the administrative duties with regards to engineers’ holiday, including generating reports

- Ensuring the regional calendar and rota are up to date

- Generating sickness reports on a daily, weekly and monthly basis

- Note taking during investigations and disciplinaries

- Booking engineers required courses and managing and documenting their certificates, ensuring that they are valid and any required training is renewed

- Assisting with the interview process for engineers, when required including note taking

- Ensuring the documents in and around the depot are kept up to date (including but not limited to health and safety posters, fire warden and first aider posters, wellbeing posters, etc.)

- Submitting order requests for equipment for the stores, office and tipping

- Requesting PO numbers for order requests and uploading the delivery notes

- Challenging and accepting parking tickets (PCN’s)

- Responsible for stationary management: stationary for the office, PPE, managing any required purchase orders raised by the supplier

- Overseeing the submission and filing of a range of documents to the HR Management System, including but not limited to:

New starters

- Leavers

- Probations

- Changes in roles, salary, hours, manager

- Investigations

- Disciplinaries

- Tipping

- Expenses

- Training certificates and cards

- Authorised pay deductions

- Helping with any administrative duties which are required by the Regional Managers

- Any reasonable ad hoc projects, tasks, duties requested by senior management

- Be aware of Lanes Group policies and your responsibility towards them

So if you enjoy delivering only the best in customer service, where no two days are the same and want to join a growing company that not only values you and your ability - but also strives to develop your potential and further your career progression, then we are the right Company for you.

What is essential is the ability to work safely to quickly diagnose and deliver practical and efficient solutions to attain the highest levels of customer satisfaction.

About You:
The ideal candidate will:

- Be hard working and respectful

- Comply with health and safety standards.

- Have great interpersonal skills to create relationships with the team, engineers, HR and wider Lanes Group network

- Have basic knowledge of both Microsoft 365 and Google Suite

- Have solid communication skills (both written and verbal)

- Be resourceful and proactive

- Multi-task, prioritise, work under pressure and on own initiative

- Have the ability to deal with people at different levels

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