Identity Application Administrator

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Position Summary:

The Identity Application Administrator will be responsible for the daily operational health of our Identity Governance Administration (IGA) systems. This role moves beyond general administration; you will be the first line of defense in monitoring identity lifecycles, troubleshooting provisioning errors, and ensuring secure access for Gordon Food Service employees and contractors.

What you will do:

Operational Support & Incident Management

- Ticket Management: Monitor and resolve incidents and service requests assigned to the IAM group. This includes handling time-sensitive requests from HR.
- Inbox Monitoring: actively manage the IAM group inbox to identify and respond to unread messages, error notifications, and user inquiries.
- On-Call/After-Hours Support: Participate in an on-call rotation to handle urgent alerts and manage system dependencies during scheduled maintenance windows.

Identity System Administration

- Queue Management: Periodically review Pending Task queues for unusual depth or failures. Investigate anomalous error conditions in provisioning comments and metadata.
- Error Resolution: Troubleshoot and resolve known integration issues, such as: Password history conflicts
- Internal Server errors requiring coordination with teams.

- Job Control & Monitoring: Monitor job logs for failures or "hung" processes. Perform manual re-runs of import jobs while coordinating timing to avoid overlap with incremental provisioning.
- Maintenance: Pause and resume reconciliation jobs during downstream system outages to prevent data corruption.

User Lifecycle Management

- Rehire Auditing: Validate the "Rehired User" process to ensure correct behavior, including confirming Role assignments, birthright role provisioning, and the re-linking of orphaned Google accounts.
- Role Governance: Perform weekly de-provisioning of Enterprise Roles mapped to users who have been inactive/terminated for greater than 30 days.

Google Workspace Administration

- Access Requests: Review and approve Google New Account and SKU Upgrade requests.

Synchronization: Investigate and resolve Google SKU assignment mismatches and troubleshoot connector issues impacting import mappings.

When you will work:

- Monday to Friday, 8 am to 5 pm
- Hybrid schedule, 4 days in office in Wyoming, MI, with 1 day remote

What you will bring to the table:

- Technical Aptitude: Experience with or strong desire to learn Identity and Access Management (IAM) concepts.
- Problem Solving: Ability to analyze system logs, identify error patterns (e.g., HTTP 500 errors, password failures), and follow technical documentation to resolve complex issues.
- Communication: Excellent written and verbal skills to coordinate with HR, end-users, and other IT teams.
- Attention to Detail: Critical for managing user access rights and ensuring compliance during rehire and termination processes.

Preferred Technology Exposure

- ITSM Tools: Experience with ticketing systems like ServiceNow.
- Identity Governance: Exposure to Saviynt EIC, SailPoint, or similar IGA platforms.

Directory Services: Basic understanding of Active Directory, Google Workspace (Admin), or LDAP.

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BE PART OF AN AMAZING CULTURE WHERE WHAT MATTERS TO YOU, MATTERS TO US!

Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.

Equal Employment Opportunity is a matter of policy at Gordon Food Service, Inc. and we are committed to a work environment in which all individuals are treated with respect and dignity.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability.  If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [email protected] and use the words “Accommodation Request” in your subject line.

All Gordon Food Service locations are tobacco-free.

Gordon Food Service is a drug-free workplace and conducts pre-employment drug tests.