Patient Access Representative

Job Summary and Responsibilities

As our Patient Access Representative, you will help patients and healthcare teams navigate the registration and admitting process so they can receive timely, seamless care and experience a positive clinical journey. Every day you will perform patient registration and admitting functions across various hospital access points, ensuring that all demographic and insurance data is accurate and up-to-date. You will be expected to utilize multiple hospital systems to manage scheduling and documentation while proactively identifying and resolving data discrepancies. To be successful in this role, you must possess strong attention to detail and the ability to maintain compliance with privacy and regulatory standards while providing compassionate, relationship-based care in a fast-paced environment.

- Patient Access & Registration: Execute accurate patient registration, including demographic entry, insurance verification, and comprehensive electronic health record (EHR) documentation across all assigned access points

- Scheduling & Documentation Management: Manage patient appointments and ensure all medical records and registration documents are scanned, indexed, and processed in compliance with organizational standards

- Financial Counseling & Revenue Cycle: Communicate patient financial responsibilities clearly using established scripts, provide cost estimates, and collect payments at the time of service

- Problem Resolution & Communication: Provide high-quality support via phone and in-person channels, resolving routine registration or insurance discrepancies while escalating complex issues as needed

- Operational Efficiency & Collaboration: Utilize multiple software systems to maintain workflow productivity, actively participating in team meetings and huddles to meet established service standards

- Compliance & Professionalism: Adhere strictly to HIPAA and privacy regulations while maintaining a professional, patient-centered environment and providing cross-functional coverage as required

Job Requirements

Required

- High school diploma or GED

- Basic administrative and computer skills, reception, telephone answering, basic knowledge of computer software (i.e. Microsoft Word, E-mail, Excel) and data entry

- Provide patient care or operate equipment that touches patient

Preferred

- 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications

Where You’ll Work

Since 1885, CHI St. Alexius Health has been dedicated to leading health care in this region by enriching the lives of patients through the highest quality of care. We seek to continue our tradition of success and innovation with individuals dedicated to delivering the highest level of expertise and quality. Together we can continue to grow and support the legacy of CHI St. Alexius Health for many years to come.

CHI St. Alexius Health is a regional health network with a tertiary hospital in Bismarck, the system also consists of critical access hospitals (CAHs) in Carrington, Dickinson, Devils Lake, Garrison, Turtle Lake, Washburn and Williston and numerous clinics and outpatient services. CHI St. Alexius Health manages four CAHs in North Dakota - Elgin, Linton, and Wishek, as well as Mobridge Regional Medical Center in Mobridge, S.D. CHI St. Alexius Health offers a comprehensive line of inpatient and outpatient medical services, including: a Level II Trauma Center, primary and specialty physician clinics, home health and hospice services, durable medical equipment services, a fitness and human performance center and ancillary services throughout western and central North Dakota.

CHI St. Alexius Health is part of CommonSpirit Health, a nonprofit, Catholic health system dedicated to advancing health for all people. It was created in February 2019 through the alignment of Catholic Health Initiatives and Dignity Health. CommonSpirit Health is committed to creating healthier communities, delivering exceptional patient care, and ensuring every person has access to quality health care.