STAFF ASSISTANT - 60052583 - Tampa Customer Contact Center

Requisition No: 884300

Agency: Children and Families

Working Title: STAFF ASSISTANT - 60052583 - Tampa Customer Contact Center

Pay Plan: Temp

Position Number: 60052583

Salary: $1,336.92 bi-weekly / $34,760.00 annual

Posting Closing Date: 09/30/2026

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THIS IS AN OPEN COMPETITIVE OPPORTUNITY

Staff Assistant

Customer Contact Center - ESS Program

Department of Children and Families

THIS IS NOT A TELEWORK POSITION. CANDIDATE WILL BE REQUIRED TO WORK IN THE OFFICE.

Location: 9393 North Florida Ave, Suite 100, Tampa, FL 33612.

This advertisement will be used to hire and fill Other Personal Services (OPS) positions.

This is a full-time position working 40 hours per week.

Pay Rate: $1,336.92 bi-weekly / $34,760.00 annual.

Current employees will be compensated in accordance with the DCF salary policy.

JOB DESCRIPTION :

This position performs a variety of office administrative support functions requiring independent judgment, research, collection of information/data, preparation and maintenance of reports, and maintains the confidentiality of sensitive information. Assists with special projects and provides guidance to the administration to ensure deadlines are met and/or targets are achieved.

Essential Functions: This is administrative work assisting a Program Administrator (PA) in the operations of a Customer Contact Center in Tampa, Florida . This employee independently researches, and gathers data and prepares reports. Initiates special projects and provides guidance to assist in achieving the goals of the service center. Performs a variety of complex secretarial and administrative support functions requiring independent judgement. Support office by organizing, moving, and stocking supplies or other materials as assigned.

Minimum qualifications:

- Three (3) years of secretarial or clerical work experience required.

College education from an accredtited institution can substitute at the rate of 30 semester or 45 quarter hours for each year of the required work experience.

- Vocational/technical training in the area of secretarial science or office/business studies can substitute at the rate of 720 classroom hours for each year of the required work experience.

- A high school diploma or its equivalent can substitute for one year of the required work experience.

NOTE : Please attach a copy of education documentation (in English) such as diplomas, certificates, etc., to your application before you submit your application in People First. These documents are required if used to qualify for the position.

- Be able to lift objects up to 30 pounds to perform duties.

Preferences:

- Experience, education or training in recruitment and selection activities.

- Experience preparing meeting notes and agendas, making travel arrangements, purchasing supplies, tracking information, creating and maintaining calendar events, and supporting leadership positions.

- Knowledge of Department of Children & Families’ services related to child welfare, adult protection, economic self-sufficiency programs, or mental health treatment facilities direct care.

ATTENTION: Your People First Candidate Profile (application) must be completed in its entirety.

- Attach a copy of a cover letter and resume to your application.

- Include supervisor names and phone numbers for all periods of employment.

- Account for and explain any gaps in employment so that the hiring process is not delayed.

- Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.

- It is unacceptable to use the statement “See Resume” in place of entering work history.

- This position is designated as an essential position. Incumbents are expected to work during emergency situations or natural disasters and may be required to work before, during and beyond normal work hours/days.

The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.

Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

To learn more please visit https://www.myflfamilies.com/ .

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for full-time employees features a highly competitive set of employee benefits including:

- No state income tax for residents of Florida.

- Annual and Sick Leave benefits.

- Nine paid holidays and one Personal Holiday each year.

- State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.

- Retirement plan options, including employer contribution (For more information, please click www.myfrs.com).

- Flexible Spending Accounts.

- Tuition waivers.

- For a more complete list of benefits, visit www.mybenefits.myflorida.com (http://www.mybenefits.myflorida.com/).

DCF Employment Requirements:

- We hire only U.S. citizens and lawfully authorized alien workers.

- If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement.

- The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.

- SELECTIVE SERVICE: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: http://www.sss.gov (http://www.sss.gov/).

- BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. Employment may be terminated based on the background investigation results if the candidate begins employment before the background results are received, reviewed for any disqualifying offenses, and approved by the Department. Background investigations shall include, but not be limited to, fingerprinting for State and national criminal records check through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees will be retained in state and national rap back program, providing real-time arrest hit notifications. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

- BENEFIT RECOVERY SCREENING : Candidates applying to positions in the Economic Self-Sufficiency Program will have a Benefit Recovery check completed to validate current or former government assistance case information before completing the hiring process.

If you experience problems applying online, please call the   People First Service Center at (877) 562-7287.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.