Global Support and Services Technician

At Air Products, we reimagine what’s possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together – where every voice is heard and everyone knows they belong and matter – we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities.

Reimagine What’s Possible

Do you have a passion for solving complex technical challenges, delivering exceptional customer support, and working with customers around the globe? Air Products is seeking a Global Support and Services Technician to join our Global Service & Support (GSS) team. In this dynamic, customer-facing role, you will play a key part in ensuring the successful installation, commissioning, operation, and maintenance of our equipment across the marine and land-based industries.

As a trusted technical expert, you will provide hands-on troubleshooting, maintenance support, customer training, and commissioning services while also supporting commercial activities such as quotations and order follow-up. This role offers the opportunity to work with customers worldwide, travel domestically and internationally approximately 30% of the time, and make a direct impact on customer success. The ideal candidate is technically proficient, safety-focused, customer-oriented, and thrives in independent, fast-paced environments where no two days are the same.

Key Responsibilities

- Serve as Air Products' primary technical representative at customer sites, maintaining a professional image and delivering exceptional customer service.
- Plan, coordinate, and execute commissioning, startup, maintenance, and service activities safely and efficiently.
- Diagnose, troubleshoot, repair, and maintain mechanical, electrical, and industrial equipment to minimize downtime and optimize performance.
- Provide technical guidance, operational support, and customer training as required.
- Ensure compliance with all company, safety, environmental, and regulatory standards.
- Develop, review, and update commissioning and service procedures to support operational excellence.

- Complete accurate and timely service reports, expense reports, time reporting, technical documentation, and customer follow-up in accordance with company requirements.
- Provide technical input to quotations, spare-parts recommendations, service proposals, and follow-up activities, as applicable.

- Collaborate with internal teams to resolve technical issues and improve service delivery.
- Identify opportunities for continuous improvement and contribute to enhanced customer satisfaction and operational efficiency.

- Support the GSS sales and spare parts activities by preparing quotations, following up with customers, and coordinating orders when not assigned to field service, travel, or other technical support activities.

- Support special projects and assignments directed by the Customer Support Manager.

- Take ownership of assigned service activities from preparation through execution, reporting, follow-up, and technical closeout.

- Maintain current knowledge of Air Products' equipment, technologies, and best practices.

Qualifications Required

- Technical diploma, associate degree, bachelor's degree, or equivalent experience in Mechanical Engineering, Electrical Engineering, Industrial Technology, or a related field.
- 3 to 5 years of experience in field service, commissioning, industrial maintenance, or technical support.
- Strong troubleshooting and analytical problem-solving skills.
- Ability to read and interpret technical drawings, wiring diagrams, schematics, and equipment manuals.

- Proven ability to plan and execute field assignments independently, manage priorities, follow established procedures, and escalate technical or safety concerns when required.

- Excellent communication and interpersonal skills with a customer-focused approach.
- Proficiency with service management software, reporting tools, and Microsoft Office applications.
- Demonstrated commitment to safety, quality, and environmental compliance.

- Ability and willingness to travel domestically and internationally approximately 30% of the time, including overnight stays, extended customer-site assignments, and travel outside normal business hours.
- Ability and willingness to work onboard vessels and at land-based industrial facilities, including in machinery spaces and other operational environments, while complying with all applicable safety requirements.
- Flexibility to support customers outside normal business hours when required, including occasional evenings or weekends.
- Participate in an on-call support rotation as required.
- A valid driver's license and the ability to obtain and maintain a valid passport and required travel documentation are required.

Preferred Qualifications

- Experience with industrial gas generation, marine industry, membrane separation systems, compressors, instrumentation, PLC-based controls, process equipment, or similar technologies.

- Experience conducting customer training and technical presentations.
- Knowledge of commissioning and startup procedures for industrial and marine systems.

- The preferred location is the St. Louis, Missouri area. Candidates based elsewhere in the United States may also be considered, provided they have convenient access to a major airport and are able to meet the position's travel requirements.

What's In It for You:

At Air Products we foster a culture of inclusion where every voice is heard, and everyone feels they belong and matter.

Additionally, we offer competitive pay and great benefits for our employees. Check out some of our benefits below!

· Affordable medical, dental, and vision insurance available day one of employment

· 401(k) retirement savings plan with 100% vested company core and match

· Paid vacation, holidays, and sick time

· Paid parental leave

· Adoption assistance

· Flexible spending accounts

· Life Insurance (AD&D), Supplemental AD&D

· Employee Assistance Program (EAP)

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#REMOTE

Founded in 1940, Air Products is a world-leading industrial gases company and has a proud history of innovation, operational excellence, with an unwavering commitment to safety and environmental stewardship. Working together, we are taking our passion and diverse backgrounds forward to reimagine what’s possible and generate a cleaner future for our customers, our communities, and the world.

We are an Equal Opportunity Employer (U.S.).  You will receive consideration for employment without regard to race, color, religion, national origin, age, citizenship, gender, marital status, pregnancy, sexual orientation, gender identity and expression, disability, or veteran status.

Air Products is committed to working with and providing a reasonable accommodation to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please e-mail us at [email protected]. General application status inquiries are not answered by this mailbox rather you’ll receive an e-mail directly from our Career Center and/or the Talent Acquisition Specialist.