Corporate Meetings Operations Specialist

Job Type:

Full time
 
Exempt/Non Exempt:
 
Salary

Job Description:

Location Details:

This position can work remotely from a home office for day-to-day operations. Ideal candidates reside near Dearborn, MI.

Position Schedule:

M-F 9am-5pm. Work evenings and weekends as business needs or events require. Will travel up to 20%.

Position Summary:

The Corporate Meetings Operations Specialist provides execution support for enterprise meetings, corporate events, and special initiatives. This role is responsible for managing event operations, registration technology, recognition program administration, branded materials, and event logistics to ensure a consistent, high-quality experience across assigned meetings and programs.

Working in partnership with Corporate Event Planners, business leaders, vendors, and cross-functional teams, the incumbent supports operational planning, event technology, award fulfillment, inventory management, reporting, and onsite event execution. This role serves as an operational resource that enhances efficiency, ensures operational excellence, and supports the successful delivery of enterprise meetings and recognition initiatives.

Key Responsibilities:

·       Execute operational logistics for assigned meetings, recognition programs, and enterprise events.

·       Coordinate onsite event operations, attendee support, registration management, and logistical activities.

·       Manage event materials, signage, branded assets, shipping, and event resource distribution.

·       Develop and maintain event timelines, operational checklists, project plans, and implementation schedules.

·       Travel as assigned to support Corporate Event Planners in the planning, setup, execution, and post-event activities for large-scale enterprise meetings, conferences, leadership meetings, and special events, to ensure successful event delivery.

·       Administer event registration platforms, mobile applications, and attendee communication tools.

·       Build, configure, and maintain event registration websites and mobile applications.

·       Manage attendee registration, confirmations, reporting, and communications.

·       Monitor registration activity and prepare participation reports and operational updates.

·       Ensure data integrity and accuracy throughout the event lifecycle.

·       Administer enterprise recognition and incentive award programs to include awards and merchandise fulfillment for events.

·       Manage order processing, inventory, tracking, and distribution activities.

·       Ensure accurate recipient information and timely award fulfillment.

·       Support efforts to improve operational efficiency and participant experience.

·       Maintain enterprise records for recognition programs, event participation, contest winners, and historical event data.

·       Produce reports and analytics supporting program planning.

·       Ensure data accuracy, documentation standards, and record retention requirements.

·       Track metrics and identify opportunities that support continuous improvement.

·       Coordinate procurement of meeting materials, branded merchandise, recognition resources, business cards, and event supplies.

·       Partner with Corporate Event Planners, Human Resources, Public Affairs, Employee Communications, Procurement, and business leaders to support enterprise event execution.

·       Serve as an operational liaison with vendors and internal stakeholders to ensure seamless event delivery.

·       Support continuous improvement initiatives by improving operational efficiency, and enhancing the participant’s experience.

·       Perform other related operational duties and special projects as assigned.

Supervisory Responsibilities (briefly describe, if applicable, or indicate None):

·       None

Qualifications:

Required

Education (include minimum education and any licensing/certifications):

·       Bachelor's degree in Business Administration, Hospitality Management, Event Management, Marketing, Communications, or a related field.

Experience:

·       Two or more years of experience supporting corporate meetings, events, operations, or program administration.

·       Administering event registration platforms, databases, and event technologies.

·       Coordinating vendors, logistics, inventory, procurement, and operational processes.

·       Supporting enterprise meetings, conferences, recognition programs, or employee events.

·       Demonstrated ability to manage multiple priorities while maintaining exceptional accuracy and attention to detail.

Knowledge of:

·       Corporate meeting and event operations

·       Registration systems and event technologies

·       Project coordination and operational planning

·       Data management and reporting

Skills:

·       Project coordination and operational execution

·       Organization and prioritization

·       Strong analytical and problem-solving skills

·       Customer service and stakeholder relationship management

·       Written and verbal communication

·       Attention to detail and quality assurance

·       Time management and organizational effectiveness

Ability to:

·       Manage multiple concurrent projects and deadlines in a fast-paced environment.

·       Coordinate activities across multiple departments, vendors, and business partners.

·       Compile operational data and prepare reports.

·       Adapt to changing priorities while maintaining exceptional customer service.

·       Maintain accurate records and documentation.

·       Travel as required to support enterprise meetings and events.

·       Work evenings and weekends as business needs require.

Preferred

Experience in/with:

·       Event management software and registration platforms.

·       Corporate meetings, hospitality, conference operations, or employee experience.

**Might be asked to provide a writing sample as part of the interview process.

Work Environment:

This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy. Preferred candidate resides in close proximity to Dearborn, AOB.

Compensation & Benefits Overview:

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).

Compensation

The annual salary range for this position is $59,134- $75,000 with annual bonus potential, based on performance.

Benefits

At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.

Health & Wellness

- Medical plans with multiple coverage options, including HSA eligibility.
- Prescription drug coverage.
- Dental and vision benefits.
- Employee Assistance Program (confidential support services).

Financial Protection & Insurance

- Company-paid basic life insurance.
- Optional supplemental life insurance and dependent coverage.
- Short-term and long-term disability coverage.
- Critical illness, accident, and pet insurance options.

Retirement & Savings

- 401(k) plan to support long-term financial goals. 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax. Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.
- Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.

Time Off & Leave

- Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements. Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.

- Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules. Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.

- Paid leave programs, including parental, bereavement, jury duty, and military leave.

Career Growth & Education

- Tuition assistance (up to $5,250 annually; 80% covered by ACG).
- Professional certification support with 100% reimbursement for eligible programs.
- Opportunities for career development and advancement.

Additional Perks

- Complimentary AAA membership with roadside assistance and travel discounts.
- Adoption assistance program.

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Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.  This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.  Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.