About this role

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

What you get to do in this role:

This role sits at the center of ServiceNow's multi-year planning process, connecting strategy, operating plans, financial performance, and investment decisions into a clear view of the company's long-term outlook.

- Own ServiceNow's integrated long-range financial model — revenue, margin, Opex, headcount, cash flow, and key SaaS metrics — and lead the annual long-range planning process that ties it to the operating plan and quarterly forecasts
- Evaluate investment proposals, resource allocation, and operating tradeoffs through scenario and sensitivity analysis under consistent financial frameworks
- Turn broad strategic questions into executive-ready analysis and recommendations with minimal direction, isolating the drivers that matter from large, multi-source datasets
- Align planning assumptions, timelines, and methodologies with business unit and functional Finance teams, building cross-functional agreement without formal authority
- Build KPI and driver-based frameworks, monitor internal performance against external benchmarks, and improve planning through automation, standardization, and AI-enabled workflows

Qualifications

To be successful in this role you have:

- Experience integrating AI into work processes, decision-making, or problem-solving — including tools such as Claude and Microsoft Copilot to automate recurring workflows and build analyses, models, and reporting
- 5+ years in FP&A, strategic finance, investment banking, equity research, or management consulting, with strong modeling skills across integrated multi-year models, driver-based forecasts, and scenario analyses
- A solid grasp of financial statements, corporate finance, and SaaS business models and metrics
- A bachelor's degree in Finance, Accounting, Economics, Business, or a related field
- Ability to distill complex analysis into crisp, executive-level messaging; advanced Excel and PowerPoint skills
- High ownership, intellectual curiosity, and attention to detail
- Hands-on experience with Pigment, Anaplan, or comparable planning tools and with Power BI and/or Snowflake preferred

FD21

For positions in this location, we offer a base pay of $116,400 - $192,100 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.