Senior Account Manager (Third-Party Vendor Enablement Coordinator)

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Senior Account Manager (Third-Party Vendor Enablement Coordinator) within PNC's Treasury Management Card Product organization. This is a remote position.

The Third-Party Vendor Enablement Coordinator serves as the central liaison between internal stakeholders and third-party payment enablement providers, supporting supplier acceptance and adoption initiatives across commercial card and virtual payment programs. This role is responsible for coordinating supplier enablement campaigns, managing vendor relationships, optimizing supplier matching and onboarding processes, and identifying opportunities to increase supplier participation and payment volume through strategic third-party partnerships. The position works closely with Commercial Card Clients, Account Managers, Client Solution Officers, retention specialists, suppliers, and external enablement partners to drive program growth and maximize value for customers and suppliers.

Key Responsibilities

Third-Party Vendor Management

• Serve as the primary day-to day point of contact for all Third-Party Provider (3PP) communications, meetings, and ongoing relationship management.
• Coordinate activities between internal stakeholders and third-party enablement partners to ensure effective execution of supplier enablement strategies.
• Act as the internal subject matter expert and advocate for 3PP programs, capabilities, and strategic partnerships.
• Maintain third-party provider network inventories, oversee network updates, and manage supplier matching processes to maximize supplier optimization opportunities.

Supplier Enablement & Campaign Coordination

• Manage supplier file submissions to third-party providers and ensure timely delivery of supplier data for campaign execution.
• Coordinate strategic supplier enablement initiatives targeting high-value suppliers, including suppliers generating significant annual spend, in partnership with providers such as Visa, Boost, and other enablement partners.
• Partner with Account Managers and Client Solution Officers to identify opportunities for supplier onboarding, activation, and payment acceptance growth.
• Support supplier retention efforts by partnering with retention specialists to manage supplier opt-out requests and identify opportunities to preserve and expand virtual card spend.

Analytics, Reporting & Performance Management

• Consolidate, analyze, and distribute weekly campaign status reports, supplier enablement metrics, and performance updates.
• Evaluate current and historical supplier enablement campaigns to identify trends, performance gaps, and opportunities for increased third-party provider engagement.
• Monitor program effectiveness and recommend enhancements to improve supplier adoption, activation, and spend performance.
• Maintain accurate documentation, reporting, and process tracking to support ongoing program management and executive visibility.

Strategic Growth & Optimization

• Identify opportunities to increase supplier participation and maximize value from third-party enablement partnerships.
• Support pricing discussions, vendor evaluations, and business case analysis to ensure the most effective third-party solution is selected for both customers and suppliers.
• Collaborate with internal stakeholders to develop strategies that improve supplier acceptance rates, payment volume growth, and operational efficiency.
• Assist with implementation of new enablement technologies, supplier engagement strategies, and process improvements designed to expand program reach and effectiveness.

Qualifications

• Experience in commercial card, treasury management, accounts payable automation, supplier enablement, vendor management, or payment solutions.
• Knowledge of supplier enablement programs, virtual card solutions, and third-party payment networks.
• Strong project coordination and relationship management skills with the ability to manage multiple stakeholders simultaneously.
• Experience analyzing campaign performance, supplier data, and operational metrics.
• Excellent communication and presentation skills.
• Proficiency with Microsoft Office applications, reporting tools, and CRM platforms.
• Strong analytical and problem-solving abilities with a focus on driving measurable business outcomes.

Success Measures

• Increased supplier enrollment and activation rates.
• Growth in virtual card spend and supplier acceptance.
• Effective management of third-party provider relationships and campaigns.
• Improved supplier retention and reduced opt-out activity.
• Timely and accurate reporting of enablement performance metrics.
• Successful execution of strategic supplier enablement initiatives.

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

- Serves as the clients' point of contact for all matters, to build and maintain a long-lasting relationship. Monitors client contract for compliance and participates in the negotiations of base contract and contract modifications. Manages processes outlined in the contract and resolves challenges/issues. Handles higher volume, higher visiblity and more complex clients.
- Serves as a main point of contact for client matters. Identifies and develops new servicing opportunities with existing clients to build and maintain a long-lasting relationship. This includes leveraging industry and PNC knowledge to inform customers of appropriate products/services, rates, and other opportunities. Serves as an escalation point and training resource to junior staff.
- Actively participates in negotiating servicing agreements and servicing fees for existing clients if contract modifications are needed. Works directly with in-house counsel and clients on contract negotiations, including the review of the servicing agreements to ensure contract terms meet servicing guidelines.
- Analyzes, assesses and documents client requirements. Forecasts and tracks key account metrics. Proactively identifies customization needs, and works with service partners to decision/implement.
- Independently manages processes outlined in the contract and independently partners to resolves challenges regarding implementation and production issues. Serves as an escalation point for high severity requests or issues. Identifies the best solution to maintain a positive client relationship.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

## Preferred Skills
Account Management, Client Counseling, Competitive Advantages, Go-to-Market Strategies, Influencing Skills, Negotiation, Relationship Building, Sales Operations

## Competencies
Account Management, Customer Relationship Management Applications, Customer Support Policies, Standards and Procedures, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Managing Multiple Priorities, Negotiating, Problem Management Process

## Work Experience
Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

## Education
Bachelors

## Certifications
No Required Certification(s)

## Licenses
No Required License(s)

Language Assessments

No Required or Preferred Language Assessments

Pay Transparency

Base Salary: $70,000.00 – $156,000.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 09/24/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .

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Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected] . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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