About this role
Location: 5555 Glenwood Hills Pkwy SE, Grand Rapids, MI 49512
Schedule: Full-time | Monday – Friday, 8:00 AM – 5:00 PM
Join Our Team at Applied Innovation!
We’re looking for a reliable, detail-oriented professional to join our Customer Loyalty Center. If you thrive in a fast-paced environment, enjoy helping others, and are tech-savvy, this could be the perfect opportunity for you.
What You’ll Do:
- Answer incoming calls and respond to emails with professionalism and care
- Enter service and network-related requests into our system
- Process supply orders accurately and efficiently
- Coordinate and manage service technician call loads to ensure fast, quality support for our clients
What We’re Looking For:
- Must be 18 years or older
- Strong communication skills and a client-focused mindset
- Dependable, organized, and attentive to detail
- Proficiency with computers and various software programs
- A positive attitude and a team-player approach
- A high school diploma or GED
What We Offer:
- Comprehensive benefits package including medical, dental, and life insurance
- Short-term disability coverage
- 401(k) retirement plan
- Paid vacation and holidays
- An onsite fitness center