About this role

BMW Concierge Ambassador

Bluegrass BMW – Powered by Watermark Auto Group
Paducah, Kentucky

Position Overview

Bluegrass BMW is seeking an exceptional BMW Concierge Ambassador to help us deliver a luxury ownership experience that extends far beyond our dealership.

Our Concierge Ambassador will serve BMW owners throughout Western Kentucky, Southern Illinois, Northwest Tennessee, Southeast Missouri, and surrounding communities , bringing the Bluegrass BMW experience directly to our customers homes and workplaces.

This is much more than vehicle transportation. The Concierge Ambassador is a trusted, customer-facing representative of Bluegrass BMW and an important part of the ownership experience. Whether delivering a new BMW, picking up a vehicle for service, providing a BMW loaner, assisting with technology, or completing paperwork remotely, the goal is the same:

Make every interaction convenient, personal, professional, and distinctly BMW.

Key Responsibilities

The BMW Concierge Ambassador will:

- Pick up and deliver customer vehicles for scheduled service and other dealership needs.

- Coordinate the delivery and return of BMW loaner vehicles.

- Provide professional transportation solutions designed to make vehicle service as convenient as possible.

- Deliver new and pre-owned vehicles to customers at their homes, workplaces, or other approved locations.

- Help make every vehicle delivery feel like an event—not simply a transaction.

- Assist customers with BMW technology setup, vehicle features, connectivity, and basic vehicle orientation.

- Facilitate remote paperwork and coordinate with dealership personnel to ensure documents are completed accurately and efficiently.

- Assist with preliminary trade-in vehicles, including obtaining requested vehicle information, photographs, mileage, and condition details.

- Provide personalized follow-up with customers before and after deliveries, service appointments, and other concierge interactions.

- Handle customer vehicles, keys, documents, and personal information with discretion and exceptional care.

- Maintain the cleanliness and presentation of vehicles involved in concierge deliveries.

- Represent Bluegrass BMW professionally throughout our regional market.

The Standard

Our customers may meet the Concierge Ambassador in their driveway, at their office, or at their front door. In those moments, the Ambassador is Bluegrass BMW.

Professional appearance, communication, discretion, and attention to detail are essential. Every customer should receive the same level of professionalism they would expect when walking into a BMW showroom.

Concierge Ambassadors are expected to maintain:

- Professional grooming and personal presentation.

- Bluegrass BMW-branded collared shirts.

- Clean, pressed professional slacks.

- Appropriate professional footwear.

- A positive, polished, and approachable demeanor.

- Exceptional communication and customer-service skills.

- Respect for customers homes, workplaces, schedules, vehicles, and privacy.

- A commitment to punctuality, reliability, discretion, and follow-through.

Ideal Candidate

The right candidate understands that luxury customer service is often defined by the details.

We are looking for someone who is personable without being intrusive, confident without being pushy, and capable of interacting comfortably with a wide variety of customers and professionals.

The ideal candidate will have:

- Exceptional interpersonal and customer-service skills.

- A professional appearance and demeanor.

- Strong verbal and written communication skills.

- Excellent organizational and time-management abilities.

- Comfort using smartphones, tablets, digital paperwork, navigation, and vehicle technology.

- The ability to work independently while remaining closely connected with dealership departments.

- Strong attention to detail and the ability to anticipate customer needs.

- A clean driving record and the ability to confidently operate a variety of BMW vehicles.

- Flexibility to travel throughout the Bluegrass BMW concierge service area.

- The judgment and discretion expected when representing a premium automotive brand.

Automotive experience is helpful, but exceptional hospitality and customer-service instincts are equally important. Candidates with backgrounds in luxury hospitality, high-end retail, aviation, client services, executive transportation, or other premium customer-facing industries may be an excellent fit.

The Experience We Want to Create

The Bluegrass BMW Concierge Program is designed around one simple principle: BMW ownership should be exceptional even when the customer isn't at the dealership.

A customer shouldn't feel like someone simply dropped off a vehicle or picked up their car.

They should feel that Bluegrass BMW came to them.

Every pickup. Every delivery. Every conversation. Every detail.

The Ultimate Driving Machine deserves an ownership experience to match.