Full-time Academy Student Support Coordinator

Come work with us at Houston Ballet!
Join a leading nonprofit arts organization thats redefining what ballet can be. Were committed to inspiring a lasting love of dance through nationally recognized bold performances, new choreography, and education programs. At Houston Ballet, your creativity meets purpose—and your passion takes center stage. Whether on stage or behind the scenes, every role here contributes to something bigger.

✨ Your Passion. Our Stage.

Visit: www.houstonballet.org for more information.

* * * For full consideration, please be sure to combine your resume and cover letter into one document to upload when you apply.

Summary:

The Academy Student Support Coordinator assists the Academy department with student enrollment, Academy facility needs, and customer service. This position supports the Administrative and Student Life teams and serves as a point of contact for parents and students. This individual must be well organized with a strong attention to detail and exhibit a pleasant professional demeanor in customer interactions. This individual should have strong interest and experience working in a student learning management system.

Essential Duties and Responsibilities:

Include the following. Other duties may be assigned.

Enrollment Maintenance:

- Create and maintain accurate attendance reporting for administrative and artistic staff

- Support students and faculty with enrollment records and teaching assistants

- Create and maintain accurate evaluations and assessments to provide to families.

Academy Facility Support:

- Coordinate facility needs for upcoming Academy events

- Maintain proper supplies and resources for Academy offices and studios

General Administrative Responsibilities:

- Interact with students and families daily in person and via email and phone

- Support Director of the Academy and Principals with scheduling student and family meetings

- Create and share important events and/or updates on weekly programming.

Qualifications:

- Bachelors Degree

- One to three years of related administrative experience

- Technical proficiency with student information systems

- Proficient knowledge in Excel and other Microsoft applications

- Desire to work as part of a team and to take initiative of a project or task

- Ability to communicate professionally and effectively with customers and employees

- Knowledge of dance preferred

- Available to work Tuesday-Friday, 11:00am-7:00pm and Saturday 9:00am-5:00pm; Availability for additional evenings and weekends as needed

Competencies:

Organization/Planning – Develops clearly defined, realistic, measurable objectives that are consistent with the companys objectives. Organizes personal workload and sets priorities; Uses time efficiently. Meets deadlines consistently.

Job Knowledge – Possesses the skills, knowledge, and expertise required to perform the essential aspects of the job as well as any other specific educational and/or certification requirements

Communication – Communicates effectively in writing and verbally; expresses complex ideas in simple terms. Clearly and concisely expresses in individual or group situations. Comprehends and processes information and responds to communication form others. Communicates, empathizes, uses diplomacy, influences, and gains cooperation. Interacts effectively across functions and levels of the company.

Flexibility/Adaptability – Admits and corrects mistakes; ensures the integrity of work. Accepts constructive criticism or responsibility for outcomes. Effectively responds to change. Adjusts to and accepts changes in direction and priorities. Sees changes in the business or work environment, understands implications and adjusts priorities as needed on short notice.

Client-Peer Orientation –Builds partnerships, networks and coalitions with peers and others. Probes to discover peer underlying needs and matches available or customized services and resources to that need.

Work Environment:

- Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.

- Moderate noise as this position is in an open cubicle area (examples: business office with computers and printers, moderate traffic)

- Availability for additional evenings and weekends as needed

Benefits

Houston Ballet presents an enticing benefits package for eligible full-time employees, including:

- Healthcare Benefits : Embrace our comprehensive coverage for medical, dental, and vision care. Choose from plans with low-cost or zero monthly premiums, complemented by provisions for paid life and AD&D insurance, and versatile spending accounts.

- Retirement Plan : Secure your future through our 403(b) plan, bolstered by a substantial 5% annual contribution from Houston Ballet, empowering you to save and thrive.

- Paid Time Off : Embrace a healthy work-life balance with 3 weeks of paid vacation, 10 paid sick days, and 10 paid holidays. Paid parental leave is also available to support your personal milestones.

- Professional Development : Fuel your career ambition with access to online training and professional growth resources specific to arts management, empowering you to advance your career on your terms.

- Discounts and Perks : Immerse yourself in the vibrant Houston performing arts scene with discounted and complimentary tickets to captivating ballet performances and other Houston theater district venues. Enjoy exclusive partnerships with local businesses and eateries for unforgettable experiences.

- Wellness Programs : Prioritize your well-being with access to our on-site gym and counseling services through our employee assistance plan, providing comprehensive support for your physical and mental wellness.

Inclusion, Diversity, Equity and Access Statement

Houston Ballet is dedicated to creating meaningful change by cultivating a space that honors what is unique in all of us. Inclusion, Diversity, Equity, and Access (IDEA) are instrumental in the fulfillment of our mission and values. We recognize our responsibility to be an inclusive and open organization for students, artists, staff, trustees, and volunteers of all backgrounds.

We are an Equal Opportunity Employer. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Join us, together we are Houston Ballet.

Core Values

Our shared values are essential to our success as a world-class ballet company and academy. These values guide our decisions and behaviors and shape our culture.

- EXCELLENCE : We are passionate about results. Our programs are recognized and awarded for excellence. We are committed to delivering quality programs at the highest standard. Work in all departments matches the caliber of the programming on stage.

- ENGAGED : We are proud to be a part of a company that produces art and trains artists. We attend performances and are tremendous advocates for the education and community engagement programs we offer. We are all in and well-versed in the mission of Houston Ballet.

- DRIVEN : We are driven to take goals and run with them. We are excited to deliver results beyond expectations. We are accountable for our actions and work. We reinvent Standard Operations Procedures, leaving our jobs better than we found them. Much of our work product becomes the standard for individuals who will fill our roles in the years to come.

- COLLABORATIVE : We unite around Houston Ballets mission and support each other in reaching goals. We share information widely and generously and treat our team members, customers, and patrons with respect and sensitivity. We embrace inclusion, diversity, equity, and access. We recognize our responsibility to be an open, welcoming, and anti-racist organization where students, artists, staff, trustees, and volunteers of all backgrounds collaboratively learn, work and serve. We nurture the growth and understanding of how each of us fits into the larger picture and we celebrate organizational achievements.

- PATRON-CENTERED : Our patrons (subscribers/supporters/donors/stakeholders) are at the center of all we do and are at the top of our minds in our decisions and actions. Our patrons are delighted by the excellent customer service they receive at every interaction at Houston Ballet.