Assistant Manager, Mortgage Loan Operations (Processing)

To assist with planning, managing and directing the functions of mortgage loan production from loan origination through closing in an assigned geographic area. Ensure excellent member service, maximize operational efficiency and minimize risk and losses to NFCU. Assist with establishing and implementing performance standards to increase productivity and enhance member service. Evaluate and adjust branch work quality, staff performance, systems, processes and procedures to meet goals. Manage daily activities of professional employees and/or supervisors. Support senior management in developing and executing strategic plans. Act as Manager in the incumbent’s absence.

- Bachelor’s degree in Finance, Economics, Business Administration, or related field, or an equivalent combination of education, training, and experience
- Advanced knowledge of applicable federal and state laws, rules and regulations
- Advanced knowledge of FHA, VA, FNMA, Freddie Mac and Conventional Investor guidelines
- Advanced skill applying lending principles, financial practices, and evaluation of creditworthiness to make credit decisions
- Advanced knowledge of mortgage and equity loan products, services, processes and procedures
- Significant progressively responsible experience leading and managing a multi-functional mortgage processing/closing or underwriting operation, preferably in a large financial institution
- Significant experience in member/customer service operations to include understanding of effective member/customer service philosophy
- Advanced knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
- Significant experience in change management
- Significant experience supervising and leading employees

Desired Qualifications
- Working knowledge of NFCU products, services, programs, policies and procedures
- Advanced skill interpreting and applying applicable federal and state laws, rules and regulations
- Advanced analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
- Advanced skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
- Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely
- Advanced skill exercising initiative and using good judgment to make sound decisions
- Advanced verbal and written communication skills
- Advanced database, word processing, spreadsheet, and presentation software skills
- Advanced skill building effective relationships through rapport, trust, diplomacy and tact
- Advanced skill in producing desired results and achieving goals and objectives
- Advanced skill identifying and analyzing business requirements and recommending solutions
- Advanced organizational, planning and time management skills
- Advanced critical thinking, analytical, and problem-solving skills

Additional Information
- Hours:
- Monday - Friday, 8:00AM - 4:30PM

- Locations:
- 5510 Heritage Oaks Drive, Pensacola, FL 32526
- 141 Security Drive, Winchester, VA 22602