Quality Customer Satisfaction Leader MEX

Quality Leader MEX || Customer Satisfaction Leader Mx

Objective

Ensure the effective management of customer portals across the Mexico Region by providing timely and accurate information to both customers and plants. Lead the definition and implementation of Quality Assurance strategies, methodologies, and tools to strengthen risk prevention and continuous improvement, including Master FMEA, SPC, and Risk Reduction initiatives. Additionally, coordinate regional support for customer requirements and critical customer-related events, while partnering with the Learning function to develop organizational capabilities that ensure compliance with the Nemak Quality System (NQS) and Customer-Specific Requirements (CSR).

Main Responsibilities

- Manage customer portals at the regional level (Mexico), ensuring compliance with Customer Satisfaction metrics and customer-specific requirements.

- Standardize the Customer Satisfaction process across the Mexico Region, ensuring continuous adoption, deployment, and updates of Customer-Specific Requirements (CSR).

- Ensure the effectiveness of Quality Assurance systems and methodologies through ongoing monitoring, evaluation, and continuous process improvement.

- Develop and implement regional and local strategies, in collaboration with plants, to reduce the Cost of Poor Quality (CoPQ), with a primary focus on chargebacks and external services.

- Drive the development of organizational capabilities in risk management and reduction, problem-solving methodologies, and lessons learned deployment.

- Lead the innovation and development of tools that enhance risk management, problem solving, lessons learned, and customer portal administration, promoting operational excellence and continuous improvement.

Position Requirements

- Education: Bachelor's Degree in Industrial, Mechanical, Chemical, Manufacturing, or related Engineering field.

- Experience: 4-5 years of experience in Quality Systems, Customer Satisfaction, Quality Assurance, Customer-Specific Requirements (CSR), and manufacturing operations within the automotive industry.

- Skills: Leadership, negotiation, strategic thinking, project management, problem-solving, risk management, and cross-functional collaboration.

- Tech Skills: Advanced knowledge of IATF 16949, Core Tools (APQP, PPAP, FMEA, SPC, MSA), Customer Portals, CSR management, Microsoft Office (Excel, Power BI, PowerPoint), and quality management systems.

- Languages: Proficient English required.

At Nemak, Diversity, Equity and Inclusion (D&I) play a fundamental role in everything we do and are the underlying platform on which our culture is built. We foster a culture that is safe, respectful, fair and inclusive for all of our employees and job applicants. Our value proposition relies on innovation and cross-cultural teamwork, which is only possible when we strive for belonging and commitment to Diversity, Equity and Inclusion. We understand the impact equality and of varied perspectives that welcome better ideas to solve complex problems for improvement and transformation.

We are proud to have bias-free conditions of employment, including recruiting, hiring, placement, and promotions, and we welcome all our employees and job applicants. We strongly prohibit any form of workplace harassment or discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.