IT Vendor and Commercial Operations Manager

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The IT Vendor and Commercial Operations Manager supports the business and financial operations behind Tower Loan’s technology organization. This role helps manage vendor relationships, technology investments, and commercial processes that support efficient and well-organized IT operations.
Duties/Responsibilities:

- Manage the lifecycle of IT contracts, subscriptions, licenses, and vendor records from intake through renewal, amendment, and termination.
- Maintain renewal schedules and communicate upcoming deadlines, obligations, and risks.
- Coordinate agreements and related documentation with Legal, vendors, and business stakeholders.
- Maintain complete, accurate, and audit-ready contract and approval records.
- Coordinate vendor onboarding, procurement requirements, payment information, security reviews, and system setup.
- Request and compare proposals, develop negotiation strategies, conduct initial vendor negotiations within established parameters, and present recommendations for final approval.
- Track vendor performance, service issues, commitments, and commercial opportunities.
- Partner with IT leadership to develop, track, and forecast operating and capital budgets.
- Coordinate purchase requests, purchase orders, invoice approvals, accruals, and accounts payable follow-up.
- Reconcile contracts, invoices, purchase orders, licenses, and general ledger activity to identify billing errors, duplicate spend, unused services, and savings opportunities.
- Prepare reporting related to technology spend, forecasts, renewals, vendor status, contract risk, and budget performance.
- Develop and maintain templates, approval workflows, procedures, and internal controls.
- Identify opportunities to improve commercial terms, streamline processes, strengthen recordkeeping, and reduce unnecessary costs.
- Support internal and external audits by providing complete documentation and timely responses.
- Perform all other duties as assigned.

Required Skills/Abilities:

- Strong organizational and analytical skills with excellent attention to detail.
- Strong negotiation, problem-solving, and decision-making skills.
- Ability to manage multiple deadlines, documents, vendors, and stakeholders effectively.
- Strong written and verbal communication skills with the ability to work across technical, financial, legal, and business teams.
- Sound judgment, discretion, and integrity when handling confidential or commercially sensitive information.
- Ability to work independently and prioritize effectively in a fast-paced environment.
- Strong spreadsheet skills and proficiency with Microsoft Office and business systems.
- Education:
- Strong organizational and analytical skills with excellent attention to detail.
- Strong negotiation, problem-solving, and decision-making skills.
- Ability to manage multiple deadlines, documents, vendors, and stakeholders effectively.
- Strong written and verbal communication skills with the ability to work across technical, financial, legal, and business teams.
- Sound judgment, discretion, and integrity when handling confidential or commercially sensitive information.
- Ability to work independently and prioritize effectively in a fast-paced environment.
- Strong spreadsheet skills and proficiency with Microsoft Office and business systems.

Physical Requirements:

- Stand, walk, and/or sit for eight (8) hours a day
- Communicate effectively, verbally, written, in person, via telephone, or electronically.
- Lift and maneuver up to 20 lbs.

The above description outlines the most significant job functions performed, but may include other similar functions or assignments not explicitly mentioned.