About this role
The Radiology Scheduler is responsible for answering incoming calls for multiple Radiology modalities, verifying patient information, including insurance and pre-certification information and scheduling appointments.
Job Relationships
Reports to the Diagnostic Imaging Operations Manager
Principal Responsibilities
- Communicate pending pre-certification information issues with technologists and Radiology management.
- Schedule procedures using Radiology Information System (RIS), including CT, MRI, Ultrasound, Mammography, Bone Density and Fluoro procedures. Verify insurance eligibility.
- Explain patient prep and dispense prep kits as needed.
- Task providers' offices when necessary.
- Complete reminder calls for future appointments.
- Ensure all outside images are obtained.
- Build worker's compensation cases in IDX when applicable.
- Manage all image release including using PACS to burn CDs and DVDs for patient transport and work with Release of Information to verify accurate documentation.
- Schedule interpreter services.
- Check in outpatients for Radiology procedures.
- Comply with the Springfield Clinic incident reporting policy and procedures.
- Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
- Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
- Perform other job duties as assigned.
Education/Experience
- High School graduate or GED required.
Knowledge, Skills and Abilities
- Ability to control emotions and maintain composure under stress, using tact and good judgment.
- Excellent organizational and interpersonal communication skills.
- Excellent computer and telephone skills.
- Self-motivated and able to problem solve.
- Clear, articulate speaking voice.
- The employee must be able to lift, walk, stoop and sit at a computer for long periods of time.
- Must possess manual dexterity to use keyboard and handle equipment and appliances.
Working Environment
- Medical office environment.
- Direct patient contact is involved.
PHI/Privacy Level
HIPAA1