Night Auditor | Nightsky | San Luis Obispo, CA

Nightsky

Nightsky San Luis Obispo is an elevated, nature-immersive hospitality experience set atop a hill with sweeping views of the Nine Sisters. Designed for connection, rejuvenation, and simple-but-beautiful moments, our luxurious eco-tents, al fresco gathering spaces, and curated activities offer guests a refined, comfortable immersion in nature.

Our personality is warm, adventurous, neighborly, stylish yet approachable. We believe in the power of shared humanity, in balance, in embracing natures rhythm, and in taking it easy while delivering thoughtful, meaningful hospitality.

Set within Nightsky, Marcerro features a creative and cleverly-designed F&B program to minimize service complexity while guests are encouraged to mingle together through communal programming for a memorable experience. Marcerro —a name born from the union of mar (sea) and cerro (hill)—pays homage to the stunning natural convergence of the Pacific Ocean and the Santa Lucia Mountains that cradle our site. This unique positioning inspires everything we do, from the ingredients we source to the atmosphere we create.

We operate a streamlined, light-touch service model—where guests may encounter only a few hosts, but every detail feels curated, intentional, and inspired by the natural world around us.

Who We Are

- Passionate about hospitality, the outdoors, and creating meaningful guest experiences.

- Culture-driven, committed to respect, teamwork, accountability, and entrepreneurial spirit.

- Unique in our approach — encouraging individuality, authenticity, and creativity.

- Innovators, constantly evolving to enhance experiential programming and guest engagement.

- A growing team seeking leaders who recognize the importance of associate engagement and guest connection.

- Proud to promote from within and build diverse, inclusive teams that thrive.

What Youll Do:

- Master the property management and POS systems to accurately process reservations, post charges, and handle all financial transactions.

- Warmly greet arriving and departing guests, managing seamless check-in and check-out procedures, room assignments, and property orientations.

- Resolve guest complaints and feedback promptly and professionally, taking initiative individually or collaboratively to ensure guest satisfaction or escalating when necessary.

- Maintain fluent knowledge of current room rates, packages, facility hours, and daily occupancy levels to support revenue goals.

- Execute a variety of financial transactions such as end-of-day tasks, balancing charges and payments, verifying tills, preparing a summary of cash, check, and credit card transactions, and completing daily business revenue and labor flash reports.

- Perform reports tracking room revenues, occupancy rates, housekeeping room status reports, arrival and departure reports, cash, and credit card transactions. Noting and reporting any discrepancies.

- Verify that all end-of-day work has been performed by other departments.

- Uphold company safety standards, report hazardous or suspicious activity immediately, and follow emergency procedures calmly when required.

- Serve as the primary overnight representative of Nightsky, maintaining a professional, attentive, and welcoming presence throughout the shift.

- Work independently and exercise sound judgment when responding to guest concerns, operational issues, emergencies, and situations requiring immediate resolution.

- Remain alert, focused, and available throughout the entire shift while completing all assigned overnight responsibilities.

- Complete required overnight property rounds to monitor guest-facing areas and identify safety, security, maintenance, or property concerns.

- Clearly document and communicate important guest, operational, safety, and property information to the incoming team and property leadership.

- Answer incoming calls promptly and professionally, assisting with reservations, guest requests, general inquiries, and urgent situations in accordance with established procedures.

- Prepare housekeeping boards based on departures, stayovers, priority arrivals, special requests, and current room status.

- Prepare VIP amenities, arrival materials, and other guest items needed for the following day.

- Organize the front desk, update shift logs, and complete assigned preparation to ensure a smooth transition for the incoming team.

- Complete assigned cross-trained operational tasks as directed.

What Youll Bring To The Table:

- Previous experience in front desk, customer service, or hospitality preferred.

- Exceptional verbal and written communication with strong interpersonal skills

- Possess strong computer skills; knowledge of hospitality systems is a plus

- Engaging, personable, and passionate about connecting with people

- Master of multi-tasking, staying cool and collected in a dynamic environment

- Solution-oriented mindset with strong problem-solving and the ability to handle pressure or difficult guest situations calmly.

- Strong attention to detail, organization, speed, and accuracy when managing multiple tasks.

- Work independently with minimal supervision.

- Excellent team player who collaborates effectively with co-workers and maintains a reliable, punctual attendance record.

- Thrive on learning new things and staying curious about the area

- Have a personal interest in the outdoors, wellness, or active lifestyles preferred

- Physical ability to lift up to 45 lbs, stand, walk, bend, and move comfortably outdoors in varying weather conditions and uneven terrain.

- Must be available to work 11PM – 7AM, weekends, and holidays based on business needs.

- Have a clean driving record as verified by the DMV.