About this role
The Patient Service Center Performance Coordinator assumes responsibilities and duties related to PSC process monitoring and improvement, internal and external reporting, and quality review/analysis. Provides support to PSC leadership by effectively developing, communicating documented processes. Assist PSC leaders with operationally adopting and monitoring PSC processes and with interpreting their teams performance.
Experience, Education, Training, Special Skills, and Licensure :
- 4 years experience in Customer Service w/ at least 2 years Healthcare experience. Bachelors Degree substitutes 4 years experience.
- High School Graduate or equivalent
- Intermediate level Excel experience and data manipulation. Strong organizational skills; professional demeanor, oral & written communication skills, ability to multi-task, critical thinking skills. Experience supporting MS office, web-based applications, and remote users. Intermediate level Excel experience.