About this role
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Welcome to South Seas, a premier resort destination in the Pyramid Global Hospitality portfolio, located on the beautiful shores of Captiva Island, Florida. Featuring 279 guest rooms and over 7,000 sq ft of meeting and event space, South Seas spans 330 acres of coastal beauty, offering a truly unique setting for hospitality professionals.
At South Seas, team members have the opportunity to be part of a resort experience unlike any other, surrounded by pristine beaches, a thriving wildlife preserve, and a setting that showcases the best of Southwest Florida. From supporting memorable events to delivering exceptional guest experiences across the resort's diverse offerings, every role plays an important part in bringing the South Seas experience to life.
Joining our team means becoming part of a people-first culture that values teamwork, growth, and a passion for hospitality. Whether you're building your career in guest services, food and beverage, recreation, housekeeping, sales, or another department, you'll find opportunities to learn, grow, and make a meaningful impact. If you're looking for a rewarding career in a unique island setting, we invite you to explore the opportunities available at South Seas and apply today.
What you will have an opportunity to do:
Our Property:
Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.
Our Core Values:
We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.
· Be Authentic
· Practice Humility
· Cultivate Teamwork
· Value Time
· Be Trustworthy
We offer a very competitive salary and generous benefits including:
· Medical, Dental, Vision Plans
· Paid Life Insurance
· Short- and Long-Term Disability
· Paid Time Off & Holidays
· 401(k) with Company Match
· Commuter and Company-paid Toll Programs
· Complimentary Shift Meal
POSITION OVERVIEW
The primary responsibility of this position is to ensure the accurate and timely completion of billing statements and monthly owner statements. The position shall also be responsible for performing various other duties in the support of the accounting department.
WORK LOCATION: One week of onsite training at South Seas, followed by the opportunity to work remotely. A dedicated in-home office workspace is required; desktop computer and IT equipment will be provided by South Seas.
ESSENTIAL FUNCTIONS
Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification. Essential duties and responsibilities may include, but are not limited to, the following:
- Preparation and distribution of monthly home and condo Owner statements.
- Work closely with the Owner Relations department and Owners to address any questions regarding their accounts whether via email, phone calls or in person meetings.
- Process Owner payments and reconcile them each month.
- Process reporting documents to help analyze Owner activity.
- Contribute to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a team.
- · Demonstrates courteous, cooperative, and professional behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment.
- Support other accounting staff members as required by Management
What are we looking for?
POSITION REQUIRMENTS
Education: Bachelor’s degree in accounting or a related field preferred; relevant years of experience will be considered in lieu of a degree.
Experience: Previous experience in Accounts Receivable, HOA billing, or Club A/R is strongly preferred.
REQUIRED KNOWLEDGE AND SKILLS
- Proficient in the use of standard computer applications including word processing, data entry, report generation, and related administrative software.
- Ability to contribute to departmental goals through initiative, accountability, and teamwork.
- Demonstrated success in collaborating within diverse teams and fostering an inclusive, respectful work environment.
- Proven ability to manage and maintain accurate records and documentation.
- Highly organized; able to prioritize tasks, meet deadlines, and maintain attention to detail in a fast-paced environment.
- Strong verbal and written communication skills, with the ability to adapt communication style to diverse audiences.
- Skilled in delivering outstanding customer service with a focus on guest satisfaction and relationship building.
- Ability to train and support others in departmental procedures and standards.
- Demonstrates courteous, professional, and collaborative behavior when interacting with guests, team members, and leadership; promotes a positive and effective workplace culture.
- Excellent command of business English, including spelling, grammar, and professional correspondence standards.
- Strong understanding of office administration practices, recordkeeping, and workflow coordination.
- Familiarity with hotel or resort property management systems (PMS) preferred.
WORKING CONDITIONS - PHYSICAL/MENTAL REQUIREMENTS
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Mobility to work in an office or home office setting; use standard equipment; stamina to sit for extended periods of time, strength to lift and carry up to 20 lbs.; vision to read printed materials and computer screen; dexterity to utilize computer equipment; hearing and speech to communicate in person or over the telephone.
HOURS REQUIRED 40 hours per week, flexible schedule during certain times of the month, example; month end reporting.
Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law.
In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity
Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.
Compensation:
$25.00
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$25.00
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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