Analyst Senior, Managed Service(IntelliMatch)

Job Title

Senior Application Support Analyst (FIS Data Integrity Manager - DIM/IntelliMatch)

Intro:

At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS?

About the Role

As a Senior Application Support Analyst, you will play a key role in delivering change, upgrade, migration, and reconciliation initiatives for FIS Data Integrity Manager (DIM) Managed Services clients. You will partner with clients and cross-functional teams to ensure platform stability, operational excellence, and successful delivery of business-critical reconciliation solutions. Success in this role requires strong IntelliMatch expertise, problem-solving capabilities, and the ability to manage both project-based and business-as-usual activities across a global client portfolio. You will contribute to continuous improvement through automation, optimization, and client-focused service delivery.

What You Will Be Doing

·       Own and deliver DIM upgrades, migrations, and reconciliation-related project initiatives from planning through production deployment.

·       Support user acceptance testing, regression testing, and validation activities to ensure high-quality production releases.

·       Analyze test outcomes and implement fixes, enhancements, and configuration changes to address identified issues.

·       Design, configure, and maintain IntelliMatch reconciliations, workflows, matching rules, reports, and scheduler jobs.

·       Onboard new reconciliations and enhance existing solutions in compliance with regulatory and operational requirements.

·       Partner with clients, delivery teams, developers, and infrastructure teams to implement change requests and platform improvements.

·       Produce comprehensive documentation including test evidence, implementation procedures, and post-deployment validation results.

·       Identify opportunities to optimize processes, automate manual activities, and improve operational efficiency.

·       Investigate complex production incidents, perform root cause analysis, and drive issue resolution through collaboration with support and engineering teams.

·       Support client escalations, provide subject matter expertise, and contribute to service excellence across global managed services engagements.

Required Qualifications

·       Experience supporting and configuring FIS Data Integrity Manager (DIM)/IntelliMatch solutions.

·       Strong hands-on expertise in reconciliation setup, matching rules, workflows, reporting, scheduling, and automation capabilities.

·       Proficiency in SQL for data analysis, troubleshooting, validation, and production support activities.

·       Experience working within both project delivery and production support environments utilizing Agile and ITIL practices.

·       Demonstrated ability to perform root cause analysis and resolve complex application and platform issues.

·       Experience managing client-facing activities, requirements discussions, solution reviews, and issue resolution.

·       Strong verbal and written communication skills with the ability to collaborate across technical and business stakeholders.

·       Bachelor’s degree in Computer Science, Information Technology, Finance, or a related discipline, or equivalent practical experience.

Preferred Qualifications

·       Experience supporting DIM/IntelliMatch upgrades, migrations, cutover activities, and post-production stabilization.

·       Experience in managed services environments supporting multiple clients with SLA-driven delivery.

·       Knowledge of financial services operations, reconciliations, and control frameworks.

·       Experience driving process optimization and automation initiatives.

·       ITIL Foundation Certification.

·       Agile Scrum or Kanban certification.

What We Offer you

·       At FIS, you can grow your career as far as you want to take it. Here’s what else we offer:

·       Opportunities to make an impact in fintech

·       Personal and professional learning

·       Inclusive, diverse work environment

·       Resources to give back to your community

·       Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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