Performance Manager - Workplace and Online

As a valued employee of the British Council, you already help us deliver our mission to support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

We connect. We inspire.

Location: London / hybrid (UK residents only with unlimited right to work / no visa or relocation)

Performance Manager – Workplace and Online Proposition

Turn data into commercial growth for one of the British Council’s most exciting digital learning portfolios

We are looking for a commercially minded Performance Manager to help shape the future of our Workplace and Online proposition — a growing portfolio of digital and workplace-focused English learning and assessment solutions used by individuals and organisations around the world.

This is a high-impact role for someone who loves using data to answer big business questions: Where are we growing? What is working? Where should we invest? How do we price, prioritise and improve our products so that they deliver stronger commercial results and better customer outcomes?

You will work at the heart of a cross-functional proposition team, partnering with senior stakeholders across product, marketing, sales, finance, operations, customer service and data. Your insights will directly inform performance conversations, pricing decisions, investment cases, product development, marketing activity and long-term portfolio planning.

If you are a strong analyst who wants to move beyond reporting into real commercial influence, this role offers the chance to make your work visible, strategic and genuinely impactful.

Why this role matters

The British Council’s English and Exams business is evolving rapidly, with digital learning, online delivery and workplace solutions playing an increasingly important role in future growth. The Performance Manager will help us build a clearer, more connected view of performance across products, customers, channels and markets — and turn that insight into action.

- You will define and monitor the KPIs that help leaders make better decisions.
- You will connect data from CRM, financial, marketing and product platforms to create a richer picture of performance.
- You will identify opportunities to improve customer acquisition, engagement, retention, pricing and profitability.
- You will help proposition teams prioritise what matters most — commercially, operationally and strategically.

What you will do

- Create clear, compelling insights that support strategic and commercial decision-making.
- Build, commission and improve dashboards and reports for senior stakeholders.
- Work with finance and proposition leaders on planning, forecasting, ROI, investment cases and benefit realisation.
- Support pricing strategy and cost analysis for products, tenders and new opportunities.
- Analyse customer, product, marketing and financial data to identify trends, risks and growth opportunities.
- Translate complex analysis into practical recommendations that non-specialist stakeholders can act on.
- Contribute to better data practices as the organisation strengthens its data architecture, governance and planning processes.

What makes this opportunity different

- Commercial influence: your analysis will shape pricing, investment, product and growth decisions — not sit in a spreadsheet.
- Senior visibility: you will work closely with proposition leadership and senior stakeholders across the business.
- Global reach: you will support products and services with international customers, markets and impact.
- Digital focus: you will work in a portfolio where online learning, customer data, product performance and commercial experimentation are central to future growth.
- Mission plus scale: you will combine commercial performance with the British Council’s wider purpose of building connections, understanding and trust through English, education and culture.

About you

- You are confident working with complex data from multiple sources and turning it into useful, decision-ready insight.
- You can combine analytical rigour with commercial judgement.
- You are comfortable using tools such as SQL, Excel, Power BI, Tableau, Looker, analytics platforms or similar.
- You can explain complex findings clearly to different audiences, including senior stakeholders.
- You enjoy working across functions and can manage competing requests in a fast-paced environment.
- You are curious, proactive and interested in continuous improvement — both in the questions you ask and the way data is used.

Essential experience

- Experience in BI, data analysis or performance analysis.
- Strong quantitative analysis skills and experience with reporting or visualisation.
- Experience developing, tracking or interpreting metrics for digital products, services or customer journeys.
- Ability to translate data into actionable recommendations.
- Good understanding of data privacy and security principles.
- Strong written and verbal communication skills.

Bonus skills

- Experience with Google Analytics 4.
- Experience in digital education, assessment, subscription, SaaS or other data-rich digital businesses.
- Experience working in global or multicultural settings.
- Familiarity with Agile product development or product performance cycles.
- Relevant qualifications or certifications in analytics, data management, data governance or cloud platforms.

- Be part of a global organisation with a trusted brand and a clear social purpose.
- Help shape a commercially important digital and workplace proposition at a time of growth and change.
- Work with colleagues across product, sales, marketing, finance, operations and data.
- Use your analytical skills to influence real decisions and measurable outcomes.
- Develop your career in a role that brings together strategy, performance, product and commercial insight.

- Desirable: Data or analytics-related certifications, such as in data management, data governance, or cloud platforms (e.g., AWS, Azure, GCP)

British Council values and behaviours

British council values and behaviours are applicable across our organisation, in all roles and at all levels. They are important because they say what we stand for at the British Council and help us to deliver our strategy. We use them to guide our decision making, as well as guiding how we treat one another and the people we work with. These will be assessed in the selection process. Our values are: Open and Committed; Expert and Inclusive; Optimistic and Bold.

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email [email protected]