IT Infrastructure Support Lead

With multiple awards to our name, Larian Studios has proven that we’re dedicated to delivering high-quality role-playing games As we move on to new projects, the studio that brought you Baldur’s Gate 3 & Divinity: Original Sin 2 is looking for an IT Infrastructure Support Lead to join the team and help us in crafting the high calibre games our fans have come to expect.

Responsibilities

- Lead and manage a team of Infrastructure Support Engineers, including performance reviews and career development

- Coordinate the daily support workload, setting priorities and assigning work across the team

- Make sure tickets and requests are correctly logged, categorised, prioritised, and assigned

- Escalate unresolved or complex issues through the appropriate channels when needed

- Oversee user onboarding and offboarding activities

- Organise the preparation and delivery of workstations, laptops, and other IT equipment

- Use Microsoft Intune for device management and application deployment across the organisation

- Maintain the global IT asset inventory

- Track software licence allocation and keep licence records accurate

- Spot recurring support issues and drive improvements to processes, best practices, documentation, and standard procedures

- Provide training and technical guidance to the Support Team on IT operational systems and procedures

- Take part in the change management process

- Support backup management, disaster recovery, and business continuity procedures

- Keep monitoring systems running to help ensure system availability and reliability

- Contribute to IT infrastructure upgrades and migrations

- Ensure the team follows IT security standards and best practices

Requirements

- Experience leading and managing an IT support team, including setting priorities, coordinating workloads, and supporting team development

- Strong understanding of IT service management processes, including ticket ownership, prioritisation, escalation, incident management, request management, and service quality

- Hands-on experience administering Microsoft Active Directory, including user accounts, groups, permissions, and Group Policy

- Proficiency administering Google Workspace, including user accounts, groups, access, and core services

- Familiarity with Microsoft Intune or a similar endpoint management platform, including device management and application deployment

- A track record of coordinating user onboarding, offboarding, and IT equipment deployment

- Background managing IT asset inventories and software licence records

- Working knowledge of infrastructure operations, including monitoring, backups, disaster recovery, and change management

- Good understanding of IT security standards and best practices

- Strong organisational skills and the ability to manage multiple priorities

- Strong written and verbal communication skills, with the ability to explain technical information clearly to technical and non-technical users

- Flexibility to work outside normal working hours when required for planned infrastructure upgrades or migrations

Nice to Haves

- Exposure to infrastructure monitoring platforms

- A track record of supporting teams across multiple international locations and time zones

- Experience supporting Perforce Helix Core and P4V

- Familiarity with enterprise backup platforms

- Comfort using PowerShell or other scripting tools to automate support and administrative tasks

- Background in large-scale migration projects and operating system upgrades

- Working knowledge of Windows, Linux, and macOS environments

What We Offer

- An international team of over 500 employees spread across 7 studios around the world, each of which have their own unique qualities, and maintain a small-studio feel

- An open, collaborative environment where ideas are welcome and encouraged

- A managerial team consisting of highly experienced game developers at the top of their fields

- Sharing hobbies and passions with like-minded colleagues

- Inclusive environment with many activities organized by the studios or the employees

- Commitment to making the best game possible for the fans, including listening to community feedback