Employee Relations Case Manager

Job Description:

Job Title: Employee Relations Case Manager

Corporate Title:  Vice President

Location:  Chester

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth.  This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.  Join us!

Location Overview:

Find us in the city of Chester, a destination renowned for its culture, history, and beauty. Working at Bank of America Chester offers a far-reaching global career for a world-renowned organisation, whilst being ideally situated against the backdrop of the rolling North Wales hills and the banks of the serene River Dee.

Role Overview

This is a key role responsible for managing employee relations matters and processes across the organisation. The position reports to the EMEA Head of Employee Relations.

Role Responsibilities

As an Employee Relations Case Manager, you will partner with HR Business Partners, Employment Legal, control functions, managers and employees to support the effective resolution of a broad range of employee relations matters.

You will manage disciplinary, grievance and other employee relations processes from initial assessment through to resolution, including conducting and overseeing investigations. The role also supports facilitated discussions, organisational change initiatives, redundancy programmes, relocations, TUPE matters and restructuring activities.

In addition, you may contribute to employee relations projects, including policy development, global initiatives and regulatory programmes, with a focus on conduct and risk management.

You will develop and deliver both formal and informal learning sessions for managers and employees, while maintaining current knowledge of employment legislation, regulatory developments and employee relations best practice.

Skills and Experience

- In-depth knowledge of employment law, HR policies and employee relations practices, gained through an employee relations function, employment law practice or a similar environment.
- Experience managing disciplinary, grievance and redundancy processes from initial assessment through to resolution.
- Experience supporting employee relations matters within a regulated and complex organisation.
- Practical experience of workplace investigations, including interviewing and documentation processes.

Key Competencies

- Applies sound judgement and balanced decision-making when managing sensitive employee matters.
- Identifies, assesses and helps mitigate risk, recommending appropriate actions within relevant legal, regulatory and organisational frameworks.
- Builds collaborative and effective working relationships with stakeholders across the business and wider HR function.
- Communicates clearly and effectively, both verbally and in writing, with a high level of accuracy and attention to detail.
- Manages multiple priorities, cases, projects and deadlines in an organised and effective manner.
- Provides practical, stakeholder-focused guidance and uses coaching and influencing skills appropriately to support positive outcomes.
- Works effectively with colleagues and stakeholders at all levels of the organisation.

Qualifications

- CIPD qualification or relevant employment law experience is desirable.

Benefits of working at Bank of America:

UK

- Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
- Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
- 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum
- The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.
- Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.
- Access to an Employee Assistance Program for confidential support and help for everyday matters
- Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
- Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.
- Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

Bank of America:

Good conduct and sound judgment is crucial to our long-term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements