About this role
Who we are
Within the Contact Center (CC) and Remote Banking (RBC) environment, we are responsible for developing and operating a highly available, omnichannel-enabled contact center infrastructure based on Genesys. This platform connects backend systems with customer-facing channels in an efficient and secure way while meeting all relevant regulatory requirements.
For this business-critical platform, we are looking for a Backend Engineer who combines strong technical expertise with a clear sense of product ownership, with a particular focus on the Genesys CC platform, system integrations, and operational resilience.
What You’ll Be Doing
- Technical Engineering & Platform Ownership
- Contributing to the development and continuous enhancement of an AI-enabled, multichannel contact center platform (Genesys)
- Designing and implementing backend services, APIs, and integrations between the CC platform and banking systems
- Taking ownership of the infrastructure’s scalability, high availability, and security
- Enhancing SIP/VoIP, routing, and integration architectures
- Ensuring code quality, CI/CD, automated testing, and stable deployments
- Providing third-level support for critical production incidents
- Managing end-to-end implementations from design and development through testing to go-live
- Coordinating closely with external service providers and internal stakeholders
- Ensuring compliance with regulatory and governance requirements
- Playing an active role in architecture boards and technical decision-making processes
- Driving innovation and the continuous evolution of the platform
- Stakeholder Collaboration & Teamwork: Working closely with Product Owners, Architecture teams, Operations teams (SRE / Operations), External implementation partners
- Translating business requirements into effective technical solutions
What We’re Looking For
- Bachelor's degree in computer science, Information Systems, or related field
- At least 4y+ of experience in working with Java, Spring Boot
- Hands-on engineering experience in contact center solutions, ideally Genesys, SIP, VoIP, routing, and omnichannel platforms
- Strong knowledge of: Backend development, e.g. Java and Spring Boot, API design and system integration
- Strong knowledge of: Database technologies, particularly Oracle
- Practical experience with: Unix/Linux systems, Web servers such as Apache and Tomcat, CI/CD pipelines and DevOps practices
- Solid understanding of: Networking and security, including TLS and encryption, high-availability and scaling architectures
Nice to Have:
- Experience with AI-enabled cloud contact center solutions
- Knowledge of working in regulated environments, ideally within banking
- Experience with cloud platforms, preferably GCP
- Experience with observability, monitoring, and KPI management