About this role
THE ROLE
For our store at Regent Street, we are recruiting for part-time Sales Associates (16 hrs and able to flex up). Sales Associates provide excellent and friendly service by asses the needs of the customer and assisting. Associates in this position know how to greet, qualify, recommend, and close every customer. Sales Associates work in cooperation with their Store Manager and other associates to ensure customers’ needs are met. Each associate has the responsibility of providing a safe working and shopping environment.
Customer satisfaction
- This involves providing an outstanding service that will create a positive experience for the customer and generate loyalty with a happy working environment.
- Consistently show a genuine desire to help customers
- Establishes and promotes customer loyalty using company tools such as mailing list cards and customer books
- Provides extra information and will go the extra mile to satisfy the customer
- When a product is not available, always offer alternatives
- Deals with complaints in a professional manner by passing them on to their manager
Product knowledge
- This involves an outstanding knowledge of the product reflecting on the quality of the service provided.
- Excellent knowledge of the trends and fabrics (composition, terminology, garment care, styles etc.)
- Maximizes the potential of the product to create sales
Drive sales
- This involves a good knowledge of the business that will provide growth in sales.
- Give feedback to Store Manager about what is selling
- Build a regular clients base
- Is aware of the best and slow sellers to improve general sales
Visual Merchandising
- Reporting to the Store Manager with guidance and direction given by HQ VM to support the visual merchandising activities within the dedicated store and appointed locations.
- Providing hands-on support for store VM activities as required (dedicated window launches, events & product launches)
- Executing/ ensuring shop-floor and window VM as well as VM training following VM guidelines and direction given by HQ VM and Store Manager
- Supporting the instore & window rotation of VM tools following the direction given by HQ VM
- Feedback HQ team by providing regular VM reports
- Working closely with Area VM to coordinate visit/ activity schedule (VM visit calendar, visit preparation, follow up and maintenance)
- Store opening VM support & store visits on a pre-defined and approved base
Profile
- Minimum of 2 years of progressive Retail experience in a luxury/contemporary brand
- Extensive experience and ability to lead the delivery of a high level of customer service in a Brand Retailer
- Communicate honestly, openly, and constructively
- Contribute to an inclusive culture of diverse styles and talents working toward a clear purpose
- Demonstrate flexibility and innovation in recognizing and reacting to the changing business environment
- You love working with international clients.
- Must be available to work evenings and weekends
JOIN #TEAMKARL
The collective vision of KARL LAGERFELD is to be the most connected global designer brand, inspiring consumers through luxury collections and immersing them in the World of KARL. If you are interested in joining #TEAMKARL, we invite you to submit your application today.
At #TEAMKARL, everyone has the freedom to give their opinion, grow in their career and be part of a genuinely caring and inclusive team. We welcome people from all backgrounds, with different perspectives, ideas and experiences to work with us.
IMPORTANT NOTICE REGARDING JOB POSTINGS
Please be advised that all legitimate job opportunities at KARL LAGERFELD are published exclusively on our official careers page and on selected partner platforms that redirect directly to our career site.
We strongly recommend applicants to only apply through our verified channels and remain vigilant against unofficial job offers.
KARL LAGERFELD will never request any form of payment during the recruitment process.
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