Field Service Technician

We’ve signed up to an ambitious journey. Join us!

As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.

The Role

We are seeking an experienced Field Services Technician to serve as technical authority for our mission-critical transit installation in Pittsburgh, PA. This isn’t a "9-to-5" desk job; it is a high-octane, autonomous role for a technician who thrives on complex software-hardware integrations. You will manage a mobile inventory and a company-issued vehicle, ensuring the digital and physical heartbeat of our customer never skips a beat.

How to make an impact

- Installation: Execute high-precision deployment and decommissioning of transit hubs, ensuring zero-footprint removals and seamless, calibrated installations that meet strict city infrastructure specifications.
- Systems Integration & Logic: Beyond hardware swaps, you will perform diagnostics on API connectivity, network latencies, and firmware synchronization to ensure seamless data flow.
- Advanced Troubleshooting: Serve as the product expert on-site, resolving complex electrical faults, hardware issues and software glitches in our transit devices.
- Operational Resilience: Support local colleagues in rigorous preventative maintenance protocols on card readers and hardware systems, predicting failures before they impact the public.
- Strategic Logistics: Maintain a high-functioning mobile "command center" (service vehicle), managing sophisticated spare parts inventory with precision.
- Technical Reporting: Utilize tablets/laptops to document fixes, maintaining a parts inventory, communicate with internal teams and provide data-driven feedback to the Development teams.

About You

You are a high-level technical "fixer" with a growth mindset and a road-warrior spirit. You aren't just comfortable working solo; you prefer the autonomy of the open road and the challenge of navigating a city. You lead with empathy for the client but maintain a relentless "find a way" attitude when a system goes dark. You are a clear communicator who can translate a "hardware failure" into a "software solution" for stakeholders.

The Reality of the Road

- Regional Mastery: Frequent and regular travel throughout the city of Pittsburgh
- National Deployment: Possible occasional travel to support projects in major cities across the entire U.S, though the role is for a dedicated technician for Pittsburgh Regional Transit located in the City of Pittsburgh, PA.
- Commitment: Possible extended workdays to meet deadlines and ensure city infrastructure uptime.

Your Background

- Advanced DC Electrical Expertise: Deep experience with 12v DC systems (Marine, Automotive, or Industrial Utilities).
- Software & Firmware Literacy: Proven ability to navigate UI/UX interfaces, push software updates, and troubleshoot network communication protocols (API/LTE).
- Mechanical Mastery: Expert-level ability to deconstruct, diagnose, and rebuild complex electro-mechanical assemblies.
- Extreme Outdoor Resilience: Ready to perform in all weather conditions, from urban heat to coastal storms.
- Physical Power: Must be able to stand for extended durations and frequent lifting up to 75 lbs.
- Elite Driving Record: A valid driver’s license with a pristine record is mandatory.

About Arrive

Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space. It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it’s how you Arrive.