Deputy Vice President - Market Research & Brand Communication

About Us

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What’s in it for YOU

- SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees

- Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees

- Dynamic, Inclusive and Diverse team culture

- Gender Neutral Policy

- Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits

- Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Responsible for acting as the brand custodian by amalgamating strategy with creative excellence to develop & maintain brand health.

Role Accountability

- Develop / manage brand strategy that is aligned with organizational objectives & vision

- Maintain the highest standards of creative quality in communication while ensuring that all communication is consistently in alignment with the brand strategy

- Develop / manage brand guidelines & brand visual identity in line with the finalized brand strategy and roadmap; communicate and seek concurrence from executive staff

- Support brand growth by conducting timely analysis of industry trends, consumer insights, market competitiveness with the objective of enhancing brand health and visibility

- Lead and guide team in end-to-end communication development & execution process for ATL Campaigns (TVC / Digital films, Radio, Print Ads, Hoardings) - identify relevant insights, drive excellence in creative output and coordinate cross-vertical team efforts (business, media, digital) for successful release of such campaigns

- Collaborate with Product Team leads in new product launches by supporting in end-to-end communication development - Card face, Master communication, Welcome Kit and other collaterals

- Effectively drive team efforts towards management of huge volumes in BTL communication (E-mailers, SMS, Welcome Kits, Banners, Product collaterals etc.) to deliver consistent quality within the shortest possible TATs

- Manage & implement product launch events and other customer engagement programs and events

- Work with stakeholders from multiple functions to create effective customer communication campaigns in both ATL and BTL

- Lead & manage consumer research for SBI Card. Work with stakeholders to carry out various research studies on brand health & customer insights

- Manage Budgeting and Accounting for Marketing function. Close annual MOU exercise & monthly SRO planning in coordination with marketing verticals & finance. Maintain hygiene for all finance related activities

- Manage selection, staffing, payment terms & agreements and SOPs for advertising agencies, production houses and other vendors

- Create marketing department budgets and projections in line with operational goals and overall company growth strategy

- Develop and track metrics and success criteria for all marketing programs and activities

- Oversee process documentation and compliance adherence

BNPL (New Business Line):

- Brand strategy formation & brand architecture planning for upcoming launch of new business line for the organization

- Conceptualize & launch new brand name & logo. Create all brand elements required for launch & extend complete brand support post launch for BNPL

- Brand guidance to support launch of new App

- Manage brand budgets; planning & utilization

Measures of Success

- Impact of advertising on Brand recall

- Impact of advertising on Brand Imagery Parameters

- Consistency in quality of creatives & brand consistency across channels

- Quality of Research reports and strategic insights for the business

- Performance of Advertising & Research Agencies

- Impactful ATL & BTL Campaigns

- Process Adherence as per MOU

Technical Skills / Experience / Certifications

- Functional knowledge of brand communications & creative communication development process

- Basic functional knowledge of production process for films & stills

- Experience in driving high-profile marketing programs and building brands

Competencies critical to the role

- Planning and organizing

- Detail orientation

- Teamwork and collaboration

- Business Acumen

- High impact communication

Qualification

MBA / PGDM in Marketing or or any other relevant discipline

Preferred Industry

Banking, NBFC, Telecom, FMCG