Patient Concierge Coordinator, Ambulatory Scheduling, Full Time, First Shift

The Ambulatory Concierge Coordinator serves as a key liaison for patients, providers, and healthcare teams, delivering concierge-level support across programs including the Referring Physician Department, International Patient Program, Signature Services, and Executive Health. This role is responsible for coordinating seamless access to care through provider-to-provider consultations, appointment scheduling, patient registration, insurance verification, medical record management, and care coordination across multiple specialties and clinics.

The coordinator supports VIP, executive, and international patient populations by providing personalized, high-touch service and ensuring timely, efficient navigation throughout the healthcare continuum. Responsibilities include managing international patient referrals, collaborating with insurers and embassy representatives, maintaining accurate documentation in Epic and Salesforce PRM, and facilitating clear communication among patients, providers, and operational teams.

Working closely with clinical and administrative leaders, the Ambulatory Concierge Coordinator helps enhance patient access, strengthen referral relationships, and deliver an exceptional patient experience. The ideal candidate is a highly organized, customer-focused professional with outstanding communication skills, strong attention to detail, and the ability to manage complex, time-sensitive requests with discretion, professionalism, and efficiency in a fast-paced environment.

- REQUIRED SKILLS AND KNOWLEDGE: High School Diploma or GED.
- Associate's or Bachelor's preferred.

· Experience in a healthcare environment or supporting providers preferred or three years equivalent experience

· Strong multitasking, prioritization, and organizational skills

· Proficiency with call center systems, EMR platforms, and Microsoft Office

· Excellent communication, interpersonal, and customer service skills

· High level of professionalism, discretion, and emotional intelligence

· Strong critical thinking, problem-solving, and attention to detail

· Ability to thrive in a fast-paced, high-pressure environment

· Commitment to delivering high-quality service experience

Preferred Qualifications:

· Experience supporting provider-to-provider consult lines or transfer center operations

· Background in concierge services, executive support, or VIP patient care coordination

· Working knowledge of medical terminology and healthcare workflows

Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today!

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors. UC Health is an EEO employer.