Account Manager

Who we are

FintechOS is the world's first AI-powered ProductOps platform. We help banks and insurers build any financial product — loans, deposits, insurance, and wealth products.

What used to take 12 months can now be done in weeks. Our platform gives businesses the power to configure products and journeys in minutes, with the flexibility and agility they need, while AI accelerates everything from product design to optimization.

Backed by top-tier VCs and headquartered in London, we work with leading institutions such as Société Générale and Admiral Group, as well as fast-moving challengers reshaping financial services.

About the role

We are looking for an experienced Account Manager with a deep understanding of financial institutions and the fintech SaaS landscape to support and grow our existing client portfolio — while advancing the FintechOS mission: to simplify and accelerate financial product innovation through our Unified Product, Pricing and Origination platform, powered by smart infrastructure and AI.

In a market polarized by incumbent banks and next-generation fintechs, you will play a key role in ensuring our customers adopt, expand, and maximize the value of FintechOS, helping them innovate, transform, and scale.

What you'll be doing

- Own and manage a portfolio of accounts, ensuring long-term customer success, retention, and growth while keeping gross margin (GM) within target.

- Build and nurture strong relationships with key stakeholders, including C-level executives, acting as a trusted advisor.

- Drive account development strategies, identifying upsell and cross-sell opportunities aligned with customer goals.

- Ensure customers fully realize the value of the platform by supporting adoption, expansion, and continuous optimization.

- Collaborate closely with customer success teams to ensure smooth onboarding, delivery, and ongoing engagement.

- Monitor account health, proactively addressing risks and identifying opportunities to improve customer satisfaction and outcomes.

- Own contract renewals, commercial discussions, and negotiations to secure long-term partnerships.

- Act as the voice of the customer internally, sharing feedback with product, marketing, and leadership teams.

- Participate in strategic initiatives such as client planning, executive business reviews, and account roadmaps.

- Contribute to a collaborative, results-driven, and customer-centric culture.

What you have

- Proven experience in account management, customer success, or enterprise relationship management, ideally within fintech or SaaS.

- Strong understanding of financial services, including market dynamics, challenges, and opportunities.

- Experience managing and growing enterprise accounts, preferably within financial institutions.

- A consultative, customer-first approach, translating business needs into value-driven solutions.

- Demonstrated success in driving account expansion, renewals, and long-term customer value.

- Strong organizational and stakeholder management skills, with the ability to manage complex accounts across multiple markets.

- Familiarity with SaaS business models, customer lifecycle management, CRM platforms, and account management methodologies.

- Strong collaboration skills across sales, pre-sales, delivery, and marketing teams.

- Excellent written and verbal communication skills.

- An established network across CEE financial institutions, especially at senior management level — a strong advantage.

- Experience in a start-up or scale-up environment — a plus.

Our culture

We are a highly motivated team tackling significant technical challenges in one of the biggest industries in the world, driven by the impact our work can have on millions of people globally.

At FintechOS, we strive to be the place where a diverse mix of talented people want to come, stay, and do their best work. Our commitment to diversity and inclusion is reflected in our people, our partners, and our customers. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all the other wonderful characteristics that make us different.

Quick facts

- Venture-backed business, co-headquartered in New York and London.

- International clients across North America and Europe.

- Customers range from globally strategic companies like Groupe Société Générale, Admiral Group, and BPCE Oney to game-changers like Vibrant, eMAG, and Howden.

- Partners include niche consultancies and global firms such as Deloitte, EY, and PwC.