Supervisor, Quality

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.

DFR is part of the Refrigeration and Food Equipment segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

Job Title:  Supervisor, Quality

Location:     Keosauqua, IA

What we are looking for:

We are looking for a Quality Supervisor who will ensure products and processes comply with regulations, specifications, contract requirements, and quality system standards within the assigned plant. The Quality Supervisor will also direct and coordinate activities concerned with daily tasks as it relates to testing and releasing the product.

What you’ll be responsible for in this role:

- Supervise and lead the quality control team, including inspectors and technicians, ensuring proper training and development.

- Develop, implement, and maintain quality control procedures, policies, and standards for production processes.

- Inspect and test products to ensure they meet company and industry quality standards.

- Document inspection outcomes, maintain accurate records, and prepare reports for management.

- Identify recurring quality issues and collaborate with production teams to resolve them.

- Analyze quality data to identify trends and areas for process improvement.

- Conduct regular audits and reviews of quality control processes to ensure compliance with internal and external regulations

- Manage nonconforming products, ensuring proper identification, segregation, and disposition

- Create process checklists and coordinate quality inspections with departmental leadership.

- Develops and maintains the highest quality standard – zero defects. Works continuously to improve all areas.

- Support cross functional teams in Continuous Improvement projects.

- Assist in implementation of QMS software.

- Support the development of Standard Operating Procedures and conduct associated training.

- Coordinates internal activities to investigate customer complaints and establish containment actions.

- Creates and monitors ICARs (internal Corrective Actions Request) to closure.

What are the basic qualifications?

- High School Diploma / GED

- Minimum of Three (3) years’ experience in a quality control, assurance, or a related role.

- Minimum of two (2) years’ in management and/or leadership experience.

- Proficiency in quality control software and data analysis tools.

What are the preferred qualifications?

- Bachelor’s degree in Quality Management, Engineering, Science, or related field.

- Lean / Six Sigma and ISO9001 experience.

- Knowledge of industry-specific quality standards and regulatory requirements.

To be a great fit for the role:

- Demonstrated ability to effectively communicate, verbal and written, to internal and external customers and vendors.

- Proficient in Microsoft Office Suite Products and ability to learn new systems quickly.

- Ability to mentor, train, motivate, direct and empower team.

- Strong leadership skills.

- High ethical standards.

- Excellent planning and organizational skills.

- Ability to develop personnel and equipment structures to support present and future operations.

- Analytical skills to identify and resolve problems in a timely manner.

- Ability to work effectively across departmental teams.

- Maintain professional technical knowledge.

- Experience with and knowledge of internal audits.

- Experience in root-cause analysis, corrective actions, failure mode and effects analysis, and control plans.

- Demonstrated knowledge of inspection and quality control methods and equipment

- Demonstrated knowledge of material inspection methods and techniques

- Demonstrated knowledge of metric and dashboard development

How We Define Our Values and Why You Should Join Our Team:

The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It’s our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially to ourselves.

These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It’s our unwavering commitment to maintaining our values that defines who we are as a Company.

- Collaborative Entrepreneurial Spirit

- Winning Through Customers

- Respects and Values People

- Expectations for Results

- High Ethical Standards, Openness, and Trust

What’s in it for you?

- Medical, Dental, and Vision

- 401k Retirement Plan

- Flexible Spending

- Paid Holidays

#LI-CW2


This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.

This position is eligible to earn commissions based on performance metrics and other criteria outlined in our applicable commissions plan.

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.




The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Fraudulent Recruiting Disclaimer:  Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information.  We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process.  Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/ . To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact [email protected] for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.