Executive Program Manager - 1 year temporary assignment

This role is a one-year temporary assignment, with potential for extension. It exists to ensure the company delivers the multi-tenant v5 platform, migrates on-premise customers to v5 where revenue uplift is expected, moves existing single-tenant cloud customers to v5 where simplification and cost reduction are expected, and uses delegated executive authority to remove friction, unblock decisions, and keep functional teams accountable for delivery.

Key Deliverables 
•    The v5 cloud platform is delivered.
•    New features are available in the cloud.
•    Customers move from on-premise and single-tenant cloud environments onto the multi-tenant v5 platform.
•    Delivery commitments are clear, owned, and met across functions.
•    Risks and blockers are resolved quickly.
•    The program achieves its financial goals by securing revenue uplift from on-premise migrations and reducing cost and complexity through consolidation of existing cloud customers onto v5.

Responsibilities
Plan
•    Create and maintain the overall program plan.
•    Identify dependencies between teams.
•    Keep priorities aligned.
Drive Delivery Across Functions
•    Use delegated executive authority to drive delivery across Engineering, Product, Cloud, Professional Services, Customer Success, Security, Sales and Finance.
•    Make sure each team knows what it must deliver, by when, and what decisions or dependencies must be resolved.
•    Hold functional leads accountable for agreed commitments and escalate non-delivery early.
Remove Obstacles
•    Find issues early.
•    Escalate decisions when required.
•    Resolve conflicts between teams.
•    Track actions to completion.
Manage Risk
•    Maintain the program risk and dependency log.
•    Agree mitigation actions with owners.
•    Escalate serious risks to the Executive Team.
Communication
•    Provide regular program updates.
•    Present progress, risks, and decisions to executives.
•    Make sure customers receive clear and timely communications.
Track Outcomes
•    Measure migration progress.
•    Measure delivery progress across both migration paths: on-premise to multi-tenant v5 and single-tenant cloud to multi-tenant v5.
•    Measure commercial results separately for revenue uplift, cost reduction, and simplification benefits.
•    Track the number of eligible on-premise customers contracted to move to v5, the incremental price uplift agreed per customer, and the total uplift to ARR or contracted recurring revenue.
•    Track existing single-tenant cloud customers moving to v5 by migration status, cost reduction opportunity, support simplification, and reduction in separate customer environments.
•    Maintain a migration dashboard showing both cohorts: on-premise customers where revenue uplift is expected, and existing cloud customers where simplification and cost reduction are expected.
•    Report whether expected benefits are being achieved.

Leadership Expectations
•    Focus on outcomes rather than activities.
•    Hold teams accountable for commitments.
•    Make problems visible early.
•    Drive decisions quickly.
•    Balance customer needs with business priorities.
•    Keep all stakeholders aligned.
•    Provide one clear view of program status.

Qualifications

Essential

- Bachelor's degree in Business, Computer Science, Engineering, Information Systems, or a related discipline.

- Formal programme or project management qualification (e.g., MSP, PRINCE2 Practitioner, PMP, PgMP, Agile Programme Management).

- Strong understanding of SaaS, cloud platforms, and enterprise software delivery.

Desirable

- MBA or postgraduate qualification in Business, Technology, or Strategy.

- Agile certifications (SAFe, Scrum, Lean Portfolio Management).

- Change Management certification (Prosci or equivalent).

- Cloud certifications (Azure, AWS, or Google Cloud).

Experience

- Leadership & Programme Delivery

- 10+ years' experience leading complex, cross-functional technology transformation programmes.

- Demonstrated success delivering large-scale strategic initiatives with executive visibility and accountability.

- Experience managing programmes spanning Product, Engineering, Cloud Operations, Professional Services, Customer Success, Sales, Finance, and Security.

- Proven ability to influence and hold senior stakeholders accountable without direct line management authority.