About this role
We are excited to invite an Automotive Service Retention Associate to join our dynamic team. If you are a driven professional committed to exceptional customer service while fostering the growth of your team, the dealership and yourself, we eagerly await your application!
What we offer
- $30,000.00 to $60,000.00 annual earning potential based on performance, with top performers having the ability to earn above average
- 401k with Company match
- Medical, Dental, Vision & Life Insurance
- Paid Time Off
- Paid Holidays
- Ongoing training and development
- Weekly Pay
- Employee discounts on service, parts and vehicles
Duties
- Engage with potential customers via phone and email to promote dealership services and products.
- Answer inbound calls in designated order.
- Make outbound calls in order to follow up with service appointment opportunities, confirm appointments, and other serviced-related calls.
- Schedule appointments for service department.
- Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction with efficient turnaround.
- Maintain organized records of customer interactions and service activities to support the service team.
- Collaborate with the dealership team to develop strategies for lead generation and customer engagement.
- Utilize strong public speaking skills to present information clearly and effectively during customer interactions.
- Complete daily work plans set by your manager.
Qualifications
Qualifications
- Experience in customer service, within a dealership environment a plus.
- Proficient computer and phone skills.
- Strong organizational skills with the ability to manage multiple tasks efficiently
- Excellent communications skills, both verbal and written
- Bilingual proficiency preferred but not required
- A proactive approach to problem-solving and the ability to work collaboratively within a team setting