About this role
Completes all tasks related to patient registration in electronic medical record including checking in patients for treatment, provide additional documentation required for patient appointments.
Schedules patients according to clinician/provider follow up timeline and availability.
Assists with editing scheduling templates for clinicians/providers.
Answers telephone calls in appropriate manner and responses according to requested need.
Greet patients and make them feel comfortable, both in person and over the phone
Provides general information to individuals calling.
Takes inventory and orders office supplies.
Informs Business Office Supervisor of any barriers related to workflow.
Provides general support to visitors and provides information by answering questions and requests.
Monitor and order office supplies, ensuring adequate inventory for daily operations
Performs other related duties as assigned.
Complete all mandatory AH trainings and competencies as assigned
High School diploma/GED required, bachelor’s degree preferred
Minimum of 1–2 years of administrative support experience, preferably in a healthcare or behavioral health setting
Experience with Electronic Health Records (EHR) systems preferred
Bilingual a plus
Competencies -
Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
Excellent communications skills
Excellent time management skills and the ability to prioritize work
Strong organizational skills with the ability to multi-task
Good working knowledge of Microsoft Office Suite including Word and Excel, and Microsoft Teams.
Ability to read and interpret documents.
Ability to work independently.