About this role

About the role

Norfolk County Council is seeking an experienced pensions professional to lead a significant programme of pension administration improvement and service stabilisation across our Teachers' Pension Scheme (TPS) and Local Government Pension Scheme (LGPS) administration services.

Reporting to the Head of Payroll, you will lead a team of specialist Pension Leads, providing technical leadership across a range of improvement, recovery and transformation activities. You will be responsible for co-ordinating multiple concurrent workstreams, ensuring delivery against agreed objectives and supporting the continual development of pension administration processes, systems and controls.

This role requires an individual with extensive technical pensions knowledge, strong leadership capability and the ability to drive complex work programmes involving multiple stakeholders.

Key responsibilities

- Leading and managing a team of specialist Pension Leads.
- Providing expert technical guidance across TPS and LGPS administration.
- Planning, co-ordinating and monitoring multiple project workstreams.
- Managing risks, dependencies and delivery milestones.
- Reporting progress, outcomes and performance to senior stakeholders.
- Driving process improvement, operational efficiency and service resilience.
- Ensuring compliance with pension legislation, scheme regulations and organisational policies.
- Working collaboratively with colleagues across payroll, pensions, HR, finance, systems support and external pension providers.
- Supporting the development of sustainable processes, controls and operational procedures.

About you

You will be an experienced pensions professional with significant knowledge of pension administration and pension legislation.

We are looking for someone who can demonstrate:

- Extensive experience within pension administration.
- In-depth technical knowledge of the Teachers' Pension Scheme (TPS), Local Government Pension Scheme (LGPS), or both schemes.
- Experience leading specialist teams, projects or service improvement programmes.
- Strong stakeholder management and communication skills.
- The ability to manage multiple priorities and deliver against competing deadlines.
- Experience developing and improving pension administration processes and controls.
- Strong analytical and problem-solving skills.
- Excellent organisational and planning abilities.
- A proactive, collaborative and solutions-focused approach.

This is a specialist technical management role and is not suitable for candidates without significant pension administration experience.

Working arrangements

This is a Norwich-based hybrid role with a predominantly remote working pattern.

Most duties can be undertaken remotely, with attendance in Norwich or other locations required only where necessary for business requirements. Routine office attendance is not expected.

Whilst this opportunity is currently fixed term, there is potential for the role to become permanent should their be a business need.

Interested?

For an informal discussion about the role, please contact Laura Kemp: [email protected]

These are some benefits you can enjoy by working for Norfolk County Council:

- Competitive salary
- Generous holiday entitlement
- Health and Wellbeing services including fast-track physiotherapy and a free counselling service
- Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.
- Financial benefits such as:

‘ Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
- A Blue Light card for Fire Service and Social Care Workers
- Relocation expenses (where applicable)
- An advance of your expenses if you travel for work
- Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions
- Tax efficient ways of getting extra pension and new bikes
- Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
- A payment if you refer someone you know to a hard to fill job

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

Before you apply, we recommend reading the full Job description and person specification to help you demonstrate how you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 2 October 2026 23:59

All other applicants closing date: 11 October 2026 23:59