Service Manager - HVAC

We are We Care Plumbing, Heating, and Air , a team of home service experts who go the extra mile to ensure peak performance for our customers' homes plumbing, heating, air conditioning, and electrical systems. We have been in business since 2000. We provide a great environment and culture focused on growth, development, and retention. We continue to grow every year.

As an HVAC Service Manager, you'll lead and manage daily operations for the service department, coaching technicians and making sure every job gets done safely, efficiently, and to a high standard. This leadership position offers real long-term stability and room to keep growing.

Key Responsibilities
Lead, coach, and mentor HVAC service technicians, conducting team meetings, ride-alongs, and performance reviews
Oversee daily scheduling, routing, and job assignments, providing technical guidance and troubleshooting support as needed
Ensure compliance with EPA, OSHA, and local and state HVAC regulations
Collaborate with dispatch and customer service to optimize technician schedules and job flow
Handle escalated customer issues and review estimates, invoices, and technician recommendations for accuracy
Track departmental KPIs and monitor job costing, labor utilization, and profitability
Prepare reports, forecasts, and recommendations for leadership review

We Offer
$80,000-$100,000 annual salary + monthly bonuses
Weekly pay with incentives
401(k) retirement with company match
Holiday pay, vacation pay, & paid time off
Company events & parties
Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance

Qualifications

Education
High school diploma or equivalent required
Associate's or Bachelor's degree in Business, Management, or related field preferred

Experience
5+ years of HVAC service experience, with at least 2 years in a leadership or management role
EPA Section 608 certification preferred; NATE certification preferred

Licenses/Certifications
Valid driver's license with clean driving record required

Knowledge, Skills, and Abilities
Strong technical knowledge of HVAC systems, diagnostics, and repair practices
Proven leadership, coaching, and team-building skills
Excellent communication, customer service, and problem-solving abilities
Proficiency with ServiceTitan or similar field/service management software preferred

Physical Demands and Conditions
Occasional lifting up to 50 lbs, bending, kneeling, and working in confined spaces during field support

Work Environment/Travel
Frequent field visits and technician ride-alongs with limited office time
May require evenings, weekends, or overtime to meet customer and operational demands

Ability to pass background check and drug screening