About this role
We are seeking a friendly, organized, and professional Customer Experience Associate to manage our front desk and deliver excellent service to visitors and callers. This role is essential in creating a positive first impression, supporting smooth office operations, and ensuring clear communication throughout the organization.
Duties & Responsibilities
- Greet and assist visitors and callers professionally
- Answer and route phone calls efficiently
- Manage calendars and shared spaces
- Handle incoming and outgoing mail and packages
- Maintain an organized and welcoming reception area
- Inventory and order office and kitchen supplies
- Provide general administrative support as needed
Qualifications
Education & Training
- High school diploma or equivalent required
- Prior experience in a receptionist, front desk, or customer service role preferred
- Training in phone systems, office software, and customer service practices desired
Knowledge, Skills & Experience
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- Professional, courteous, and customer focused demeanor
- Proficiency with phone systems, email, calendars, and office software
- Ability to handle confidential information with discretion
- Adaptability and problem solving skills in a fast paced environment