Client Relationship Manager

The client relationship account manager will provide support to Directors and Sales Executives: research and review qualified sales opportunities and provide exceptional customer service to our clients and prospective clients.

Essential Duties & Responsibilities:

This self-motivated, customer service driven individual will provide support for, but not limited to, the following areas:

- Account Management:

Develop a trusted advisor relationship with clients and customers. Establish themselves as the primary point of contact for assigned customer, needs.

- Manage projects and ensure consistent processes for project goals and deliverables.

- Lead, coordinate and facilitate production requirements with Sales, design, tech-sales, Customer Service, and internal teams.

- Proactively manage customer expectations related to production, quality, and deliveries. Follow-up with customers for orders, inquiries, and concerns.

- Identify and grow organic business within existing client relationships.

- Business Development:

Conduct research on qualified sales prospects and clients to assist in client selection

- Provide Sales team with Pre-Meeting research.

- Research industry trends to discover prospective customer needs.

- Facilitate and manage qualified opportunities through the sales cycle.

- Engage and communicate with prospects and clients.

- Share client updates and prospect tracking with the Sales team using CRM tools.

- Key processes and expertise:

Manage and Master WebCenter (production software platform) process flow to ensure customer orders are completed and delivered.

- Maintain and develop professional and technical expertise by developing corrugated industry knowledge.

Qualifications

Qualifications & Requirements:

- 3 + years of Account Management experience or a bachelors degree.

- Excellent verbal and written communication skills

- Ability to lead client strategy and execution

- Strong organizational skills, attention to detail and interest in learning

- Strong project management, analytical and quantitative skills.

- Microsoft Office/Excel proficient. Experience with Project Management software and CRM preferred

- Experience presenting to internal teams as well as clients and prospects.

Batavia Container offers a competitive benefits package which includes the following:

- Medical

- Dental

- Vison

- Life Insurance

- 401(k) company match

- Paid Time Off (PTO)