Front of House Manager

Company Description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Job Description

Portico are on the lookout for a Front of House Manager to oversee our small team based at a multi tenanted building in the City.

This is a highly visible role where you'll play a key part in delivering an exceptional workplace experience for clients, tenants, and visitors.

As Front of House Manager, you will be heavily involved in the day-to-day operation, ensuring consistently high service standards while building strong relationships with key stakeholders. You will also take ownership of coordinating lobby events and pop-ups, creating engaging experiences that enhance the workplace environment.

Reporting directly to the Operations Manager, you will be responsible for leading and developing the reception team, ensuring a professional, welcoming, and service-driven culture is maintained at all times.

Key Responsibilities
•    Lead, motivate, and support the reception team, ensuring exceptional customer service delivery.
•    Oversee the day-to-day running of the reception operation.
•    Act as the main point of contact between the client, tenants, service providers, and the wider Portico team.
•    Plan and coordinate lobby events, activations, and pop-up experiences.
•    Manage team scheduling, annual leave requests, and absence approvals.
•    Support the completion of monthly reporting and payroll administration.
•    Manage and update the building's social media channels.
•    Build strong relationships with stakeholders and respond proactively to business needs.
•    Ensure all front-of-house services are delivered to the highest standard.
•    Undertake additional duties and projects as required.

Hours: 40 hours per week, shifts from 7am-4pm, 7.30am-4.30pm, 9am-6pm, Mon-Fri.
Salary: £43,178

Qualifications

We're looking for a confident and engaging people manager who thrives in a customer-facing environment and is passionate about delivering outstanding service.

You will have:
•    Previous experience in a Reception Manager or similar front-of-house leadership role.
•    Experience within a corporate reception, hospitality, or workplace environment.
•    Strong people management and team leadership skills.
•    Excellent communication and stakeholder management abilities.
•    A proactive, organised, and solutions-focused approach.
•    Experience managing administration tasks, reporting, and payroll processes.
•    Strong IT and social media management skills.
•    A genuine passion for creating exceptional customer experiences.

Additional Information

What's in it for you?

- Excellent holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.