About this role

This is a critical leadership role in the facility. As the primary onsite leader for the entire shift this position will require strategic thinking, problem solving skills and making significant decisions on what the shift does on a daily basis.

The operations manager will lead a group of department managers, assistant department managers and hourly associates to ensure all operational targets are met while continually adjusting and adapting to the changing job priorities. Balancing workloads between all warehouse departments is necessary in maximizing workflow. In order to meet customer commitments and deadlines establishing shift and department goals are important.

In this position the operations manager must support our core values and foster a positive culture of growth and development of all employees. The ability to work with a diversified workforce and maintain constant open communication on all policies and procedures is essential.

What You'll Bring to Bob's

At Bob's Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by a combination of technical expertise, problem-solving abilities, behavioral and leadership skills, and customer focus. If you thrive in a dynamic environment and enjoy leveraging your skills to make an impact, this is the perfect opportunity for you!

Who We Are

At Bob's, we have fun, we love what we do, and we're growing fast! We are one of the fastest growing omni-channel furniture retailers in the country and we're committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.

Key Responsibilities:

- Monitoring the daily operations – implement and enforce the warehouse operational policies and procedures regarding shipping, receiving and other operational areas as business dictates; recommend when necessary changes in procedures
- Having a cross functional understanding of all areas of the facility
- Continuous review of department structure and personnel changes are needed to ensure optimum utilization of staff
- Manage the staffing by hitting targeted goals, effective recruitment, training and development of all employees
- Partner with front line managers to ensure they work with their teams to: Write performance reviews to foster continuous learning, growth and development
- Support associate discipline in partnership with HR when counseling employees
- Keep the staff informed of current events and provide updates on department and company initiatives by conducting frequent team meetings

- Connect with all partners within the supply chain – delivery, inventory control, stores, merchandising, HR, LP and others as required to support an efficient operation
- Meet customer commitments by focusing on quality and accuracy – minimizing damage of product
- Maintain budget and targeted expenses by having an understanding of the monthly P & L of the shift and associated departments
- On occasion or when necessary assist in practical “hands-on” work in order to maintain moral and make sure work is accomplished in a timely manner
- Drive a culture of safety by following all safety policies and ensuring the team is maintaining the housekeeping standards by providing a clean, safe and organized work environment
- Being committed to support the business as needed through being able to work flexible hours, including holidays/weekends as well as perform additional duties as assigned

Required Competencies and Skills:

- Multi-tasking in a fast paced warehouse environment
- Must be a critical thinker who can analyze data and problem solve
- Strong communication skills including written, verbal and listening
- Required to stand and walk 80% of the time in order to oversee the business
- Proficient in using a warehouse management system (WMS) – as well as Microsoft Outlook, Word and Excel

Preferred Competencies and Skills:

- Minimum 4 years of progressive leadership experience
- High School diploma or equivalent
- Strong computer skills
- Mathematical aptitude

How We Will Support Your Success

We know you have many choices when it comes to your career. At Bob's, we invest in your growth, well-being, and career advancement.

Benefits & Perks

- Competitive Medical, Dental, and Vision Insurance
- Generous paid time off, including vacation, personal days, sick leave, holidays, and your birthday!
- 401(k) Profit Sharing Plan with a generous company match
- Pet Insurance and employer-paid Life Insurance options
- Professional Development: Tuition reimbursement, on-demand learning, and career progression pathways
- Employee Discount starting on Day 1, plus exclusive partner discounts
- And so much more!

Our Culture & Core Values

At Bob's, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do. We're not just a workplace; we're a team that supports and celebrates each ther!

Diversity is a Core Value at Bob's

At Bob's Discount Furniture, we want you to feel at home. Whether you're shopping with us or a part of the Bob's team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve.

Americans with Disabilities Act (ADA)

- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- This role requires the ability to communicate effectively in person, over the phone, and via email; to interpret and analyze financial and operational data; and to exercise sound judgment in decision-making.

Equal Opportunity

It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

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