Spa & Wellness Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
An art nouveau masterpiece on the Danube. Located in the heart of Budapest, our art nouveau palace Hotel embodies the spirit of Budapest’s Golden Era glam. From the moment you enter, savour the iconic wrought-iron peacock gates, pass through the Lobby adorned with over two million mosaic tiles illuminated with its striking chandelier, and let inspiration wash over you. Outside, views of the Danube and the picturesque Buda skyline stand before you. Spend the day exploring the sights, recharge in our Spa that harnesses the city’s heritage in wellness, then enjoy an innovative cocktail in our newly opened lobby bar MÚZSA.

About the role:

The Spa Supervisor plays a key role in the daily operation of the Spa, supporting the Spa leadership team in delivering exceptional guest experiences and maintaining the highest standards of service, professionalism, and operational excellence.

This position is responsible for supervising daily Spa operations, coaching team members, ensuring service consistency, and acting as a role model for Four Seasons standards and The Golden Rule. The ideal candidate is passionate about wellness and luxury hospitality, enjoys developing people, and thrives in a fast-paced guest-focused environment.

What you will do:

- Support the daily operation of the Spa and Wellness facilities, ensuring smooth and efficient service delivery
- Supervise Spa Attendants, Therapists, and Reception team members during assigned shifts
- Ensure Four Seasons service standards are consistently maintained and exceeded
- Actively engage with guests, anticipating needs and resolving concerns promptly and professionally
- Support the achievement of departmental revenue and guest satisfaction goals
- Assist with scheduling, staffing coordination, and daily operational planning
- Conduct shift briefings and ensure clear communication within the team
- Support onboarding, training, coaching, and development of Spa employees
- Monitor employee performance and provide regular feedback to maintain service excellence
- Ensure treatment rooms, relaxation areas, locker rooms, and public spaces are maintained to the highest standards
- Assist in monitoring inventory levels of spa products, amenities, linens, and operational supplies
- Ensure compliance with health, safety, hygiene, and Four Seasons policies and procedures
- Support the implementation of promotions, retail initiatives, and upselling opportunities
- Maintain accurate records and assist with administrative and reporting requirements
- Collaborate closely with other hotel departments to ensure seamless guest experiences

What you bring:

- Previous experience in a Spa, Wellness, or Luxury Hospitality environment
- Prior supervisory or leadership experience preferred
- Strong passion for wellness, guest experience, and luxury service
- Excellent communication and interpersonal skills
- Ability to motivate, coach, and support a diverse team
- Strong organizational skills and attention to detail
- Ability to multitask and remain composed in a dynamic environment
- Guest-centric mindset with strong problem-solving abilities
- Good understanding of Spa operations, treatments, and wellness services
- Proficiency in Microsoft Office and hospitality/spa management systems
- Fluent English is required; additional languages are considered an advantage
- Flexibility to work weekends, public holidays, and varying shifts

What We Offer

• Competitive remuneration package that reflects your skills, contribution, and the premium standards of Four Seasons.

• Annual bonus opportunity, recognizing your impact and commitment to delivering exceptional guest experiences.

• Private health insurance , providing additional support for your wellbeing and peace of mind.

• Outstanding Training & Development programs , including personalized learning pathways, cross-training opportunities, and access to world-class internal learning platforms.

• International Task Force and relocation opportunities , giving you the chance to grow your career across our global portfolio and experience life in different cultures and destinations.

• Global travel benefits , including complimentary and preferred

employee rates at Four Seasons hotels and resorts around the world—an opportunity to discover our properties as our guests do.

• Complimentary employee meals and uniform cleaning, so you can focus fully on your day without additional concerns.

• Exclusive dining benefits , including a 50% discount at MÚZSA Bar and KOLLÁZS Brasserie & Bar.

• Employee Assistance Program , offering professional resources and support for your personal and professional wellbeing.

• Wellbeing and community initiatives , including recognition programs, team events, and experiences that foster connection, belonging, and growth.

• A workplace culture grounded in respect, care, and genuine connection , where you are valued as an individual, supported in your career journey, and empowered to bring your best every day.

Schedule & Hours

- Full-time position.
- Primarily AM and PM shifts, including weekdays, weekends, and public holidays based on operational needs.

Why Four Seasons

At Four Seasons, we believe that genuine care is at the heart of everything we do - for our guests, for each other, and for our community. For more than 60 years, our culture has been rooted in the simple idea that life is richer when we connect with purpose and kindness.

At Four Seasons Hotel Gresham Palace Budapest, our team is inspired every day by the beauty, history, and energy of one of Europe's most vibrant cities. Located in a stunning Art Nouveau landmark overlooking the Chain Bridge and the Danube, our hotel combines timeless elegance with world-class hospitality. We are committed to creating exceptional experiences for our guests while fostering an environment where our employees feel valued, supported, and empowered to grow.

Applicants must have current work authorization in Hungary or hold an EU passport .

If you are ready to lead with passion, inspire culinary excellence, and create unforgettable dining experiences at one of Budapest's most prestigious luxury hotels, we would love to hear from you. Apply today and begin your journey with Four Seasons Hotel Gresham Palace Budapest.