About this role
LOCATION: 915 Gessner Rd., Suite 250 Houston, TX 77024
POSITION SUMMARY
Contributes to the organization by providing efficient optical skills to patients for their eyewear needs. The Optician possess a wide range of knowledge applicable to eye care and current eyewear and ensures patients are fitted with frames that fit their needs and lifestyle.
ESSENTIAL DUTIES & RESPONSIBILITIES
Provides excellent customer service to patients.
Ensures that patients are properly educated regarding their visual needs and available lens options.
Maintains emphasis on profitable operations while satisfying patient needs.
Works with other managers to ensure comprehensive completion of all operational tasks.
Styles, measures, adjusts, sells, and dispenses eyewear.
Notify patients of eyewear progress/arrival.
Ensures that all dispensary-related objectives are met.
Ability to assess and resolve, when possible, patient issues regarding prescription eyewear.
Provides guidance and retains knowledge of vision insurance policies.
Review and verify accuracy of eyewear prescriptions.
Answering phones, collecting payment, processing daily reports, and tracking of prescriptions and frames.
Manages the efforts for properly filing insurance for eyeglass claims.
Travel may be required to surrounding HEA offices to provide Optician coverage when needed.
Other duties as assigned based on business operational needs, including but not limited to:
o Schedule appointments
o Order & check in contacts
o Check Voicemail and take care of inquiries
o Insertion Removal Training
o Scan Invoices for Hard Contacts
o Handle patient complaints, refunds concerns
o Verify/File insurance for contact purchases
Qualifications/ Skills Requirements
Demonstrate self-motivation.
Communication skills.
Customer service skills.
Manual dexterity to adjust eyeglasses.
Skilled in the use of manual lensometer.
SUPERVISORY RESPONSIBILITIES
This position has no direct reports
We Proudly Offer:
- Continuing Education including JCAHPO & ABOC
- Holidays & Paid Time Off
- Bereavement Leave
- Superior Benefits Package:
Medical
- Dental
- 401(K)
- Free Life Insurance & LTD
- Eye Care Benefits & Optical Discounts
Equal Opportunity Employer M/F/H/V
Qualifications
COMPETENCIES
EDUCATION High School Diploma or equivalent
CERTIFICATIONS & LICENSES Obtain ABO (ABOC) certification required. Applicants without certification will have a one-year grace period to obtain. (Reference: HR Policy 104: Certification Requirements)
EXPERIENCE Three (3) years or more experience in optical dispensary and operations.
Extensive experience and understanding of all aspects of operations related to modern optical dispensary.