Manager on Duty (Part Time)

Vetta Sports is seeking an enthusiastic, results-driven individual to join our operations team as a Manager on Duty (MOD) . In this crucial supervisory role, you will be responsible for overseeing the successful execution of all event-day operations , ensuring superior experience , staff compliance, and the safety and security of the facility. Your primary function will be high-level problem-solving, staff leadership, and maintaining the highest operational standards during all events, games, and large-scale facility rentals.

Responsibilities:

- Event-Day Operations Oversight: Act as the highest-ranking non-executive manager on the floor. Oversee the successful execution of pre-game, in-game, and post-game activities across all departments, including concessions, ticketing, security, and cleaning services.

- Fan Experience and Crowd Management: Proactively monitor fan flow, queuing, and general crowd behavior. Handle all escalated fan-related incidents, complaints, and issues (e.g., ticket disputes, disruptive behavior) with professionalism, ensuring swift, fair, and positive resolutions.

- Staff Leadership and Supervision: Provide clear direction and supervision to all front-line supervisors and staff during events. Maintain strict accountability for all employees regarding performance, appearance, and adherence to established service standards and facility policies.

- Compliance and Safety: Serve as the immediate liaison for security and emergency personnel on event day. Strictly enforce all company, league, and local regulations, including those governing alcohol service (Responsible Service) , access control, and facility safety standards.

- Incident Response and Reporting: Serve as the primary on-shift contact for all operational and safety emergencies. Document all significant operational incidents, security issues, medical calls, and guest interactions in a thorough end-of-shift report for review by General Management.

- Venue Readiness and Closeout: Conduct pre-event walk-throughs to ensure all areas are guest-ready (restrooms, seating, etc). Oversee the efficient and secure closeout procedures, including cash drops, equipment security, and final venue sweep.

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Qualifications:

- 2+ years of experience in a supervisory, team lead, or management role within a stadium, arena, high-volume entertainment venue, or hospitality operation is strongly preferred.

- Proven ability to manage and motivate a large, diverse team in a high-pressure, event-driven, and often loud environment.

- Knowledge of crowd management principles and emergency response procedures is a significant asset.

- Exceptional communication skills, with the ability to give clear directives and de-escalate confrontational situations with guests.

- Must be proficient in handling cash reconciliation, operating a Point-of-Sale (POS) system, and preparing operational reports.

- Must be at least 21 years of age (where applicable for supervisory authority over bar staff).

- Ability to work a flexible schedule, including evenings, weekends, and holidays, particularly during the primary sports season.

- Must pass a comprehensive background check.

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Working Conditions:

- Work requires extensive walking, prolonged periods of standing, and climbing stairs in an active stadium environment.

- Involves light lifting (up to 25 pounds), bending, and reaching.

- May be exposed to varying noise levels (loud crowds, announcements) and outdoor weather conditions.

Employment classification

This is a part-time position requiring a flexible schedule dictated by the facility's event calendar, including primary season game days.