Guest Service Admin

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com .

Job Description

Associais currentlylooking for a Guest Service Admin to join our team.The Guest Service Admin position requires an individual that is well-spoken, customerservice-oriented, and can multi-task at a quick pace. The primary duties for the position is to direct all incoming calls and walk-in clients in a friendlyand welcoming manner. Under minimal supervision, work may involve contact withhomeowners and board members, as well as outside vendors.

What do we offer?

Associa offers a competitive benefits package to our full-time employees including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. We have beendesignatedGreat Place to Work for ten consecutiveyearsand many of our locations are awarded as Best and Brightest.

Employment Type: Full Time

Compensation: $25.00 depending on experience

Location: 80394 Ave 48 Indio CA 92201

Duties and Responsibilities:

Duties include but are not limited to:

- Work Weekends is a must.

- Ability to work independently.

- Must have a positive outgoing personality and maintain a high levelappearance and hygiene.

- Professionally greet and direct all guests

- Professionally receive and respond to incoming calls from homeowners, Boardmembers and rental guests. Follow through on various requests.

- Assist with special administrative projects

- Screen incoming general messages within email and phone mail systems anddistribute accordingly.

- Ensure that lobby area is kept neat and clean at all times.

- Resort Tours

- Book reservations and complete the registration process by inputting andretrieving accurate information from the reservation system.

- Ensure guests receive a courteous and efficient check-in/check-out experience.

- Set up welcome rental packets for our guests.

- Lot inspections making sure lot was left okay before/after rental guestchecked-in/checked-out.

- Verify and imprint credit cards for authorization using proper electronicacceptance method and cash handling.

- Keep track of Wi-Fi Jetpack rentals

- Cash handling, Credit Card transactions along with proper record keeping.

- Processes and distributes incoming and outgoing mail for theHomeowners/Rental Guests.

- Product merchandising and sales.

- Set up work orders accordingly for different departments.

Requirements

- High School Diploma or GED Required

- 2 years of Customer Service Experience

- Front Desk and reservation system knowledge

Knowledge and Skills

- Professional communication skills (phone, interpersonal, written, verbal, etc.).

- Professional customer service skills.

- Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at aproficient level.

- Knowledge of general office equipment (copier, fax, phone systems, etc.).

- Confidentiality and discretion in the performance of all duties andresponsibilities.

- Self-motivated, proactive, detail oriented and a team player.

- Proficient in the English Language written and verbal.

- Bilingual is a plus

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.