BUILDING AMBASSADOR

Position Summary:

This position reports to the Campus Services Manager and serves as the first and last point of contact for staff, visitors, and service providers, ensuring a welcoming and professional experience at client sites. The Building Ambassador provides a service that encompasses hospitality, security awareness, risk management, and operational support in support of daily site activities. 
This role requires an articulate and self-motivated individual who enjoys working with people, demonstrates a strong commitment to customer service, and thrives in a fast-paced environment. The position also requires the ability to effectively manage multiple tasks, work independently, and consistently follow through on responsibilities.

Essential duties include, but not limited to:

- •    Greet, sign in, and direct visitors to appropriate staff and designated meeting areas, ensuring a professional and welcoming experience. 
•    Monitor visitor access by following established procedures, including issuing, tracking, and collecting visitor badges in accordance with site security protocols. 
•    Respond to Slack messages, emails, and phone calls, ensuring all inquiries are accurately addressed or properly routed to the appropriate contact. 
•    Serve as a resource for general site-related inquiries, providing clear and timely information to staff, visitors, and service providers. 
•    Act as a primary point of contact for general questions, including those related to maintenance, health and safety, and other facility or service-related concerns within the building or campus, escalating issues as appropriate. 
•    Maintain awareness of daily site activity to ensure visitors and inquiries are handled efficiently and directed appropriately. 
•    Ensure the front desk or reception area remains organized and presentable to support a professional environment. 
•    Follow established procedures to ensure consistent service delivery and compliance with site guidelines. 
•    Communicate effectively with team members and management regarding site activity, issues, or follow-up needs. 
•    Exercise sound judgment when addressing inquiries and determining appropriate escalation paths. 
•    Handle sensitive and challenging situations with professionalism, discretion, and sound judgment. 
•    Support overall site operations by maintaining responsiveness and reliability in day-to-day responsibilities. 
•    Demonstrate a commitment to safety by adhering to established protocols, communicating potential safety concerns, and promoting safe work practices based on training and guidance. 
•    Perform other related tasks as needed in support of daily site operations. 
•    Comply with all applicable client policies and procedures, including but not limited to the personnel policies and other policies found in the Administrative Guide, http://adminguide.stanford.edu

Qualifications

•    Strong customer service and interpersonal skills, with the ability to interact professionally with staff, visitors, and service providers. 
•    Effective listening and verbal communication skills, with the ability to clearly convey information and respond to inquiries. 
•    Demonstrates professionalism, sound judgment, and tact in all interactions. 
•    Ability to work independently with minimal supervision while maintaining reliability and accountability. 
•    Demonstrated ability to follow through on tasks and ensure completion in a timely manner. 
•    Strong organizational skills with attention to detail and accuracy. 
•    Ability to manage multiple tasks and priorities in a fast-paced environment. 
•    Ability to compose and respond to basic business correspondence in a clear and professional manner. 
•    Ability to work effectively with team members, clients, and external contacts to support daily operations.

PLEASE NOTE:  Due to the cyclical nature of the industry, team members are required to work varying shifts and schedules, including nights, weekends, and holidays, which reflect the Company's operating requirements. This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. Changes may be made with or without prior notice. Service By Medallion ("the Company") is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Service By Medallion is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Service By Medallion are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Service By Medallion will not tolerate discrimination or harassment based on any of these characteristics.

Positions at certain sites, may be required to show proof of being fully vaccinated against COVID-19 upon commencing employment.