WW Sales Business Process Reengineering (Business & Education) Manager

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Are you a strategic problem solver who excels at cross-functional execution? Do you love to solve problems and have an uncanny knack for connecting the dots? As part of our Worldwide Sales Business Process Re-Engineering (BPR) group, you and your team will be responsible for planning and implementing strategies, programs, tools, and processes that enable the business to drive sales, improve customer experience, and innovate the way we lead and support one of the largest channel operations in the world. These solutions are typically new technical capabilities and/or the transformation of business processes to support continuously evolving sales motions, expanding geo coverage and routes-to-market, and growing complexity of sales plays.

Apple's Worldwide Sales Business Process Re-engineering (BPR) team is seeking an accomplished and visionary Senior Manager to lead Product Management aimed at optimizing and centralizing our global sales processes supporting our Business & Enterprise team. As a people leader, you will be responsible for leading a team of BPR professionals, overseeing complex programs and projects, and driving significant improvements in sales and process efficiency, effectiveness, and customer experience across Apple's diverse sales channels. You will partner closely with senior leadership across Sales, Sales Operations, Finance, Legal, and Sales Engineering to find opportunities, design innovative solutions, and implement transformative changes that support Apple's continued growth and market leadership.

Minimum Qualifications

Approximately 10+ years of experience in Product Management, Channel Sales, Business Operations, Management Consulting, or a related field, with a strong focus on sales processes.
Strong knowledge of B2B Enterprise & Education sales processes.
5+ years of proven experience leading and managing teams, including experience managing managers.
Deep expertise in sales methodologies, sales tools (e.g., CRM, Partner Portal and Reporting), and the end-to-end sales lifecycle in a global enterprise.
Demonstrated success leading large-scale, complex process transformation programs from conception to successful implementation.
Exceptional analytical, problem-solving, and critical thinking skills, with the ability to translate complex business challenges into actionable solutions.
Superior communication, presentation, and interpersonal skills, with the ability to influence and engage diverse audiences, including executive leadership.
Strong understanding of change management principles and experience driving organizational adoption.
Ability to thrive in a fast-paced, dynamic, and ambiguous environment, managing multiple priorities simultaneously.
Experience working in a global organization, understanding regional nuances and driving global standardization where appropriate.

Preferred Qualifications

MBA or Master's degree, or equivalent experience.
Certifications in Lean, Six Sigma, PMP, or Agile methodologies.
Experience with data analytics and visualization tools (e.g., Tableau, SQL).
Working experience with Salesforce platforms.
Familiarity with Apple's product ecosystem and sales channels.
Bachelor's degree, or equivalent experience, in Business, Operations, or Engineering.