Mailroom and Records Clerk

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves: The Mailroom and Records Clerk is responsible for supporting daily mailroom operations, shipping and receiving activities, records handling, and customer service delivery within the office environment. This role partners with cross-functional teams to support office operations, workplace services, event support, and facilities-related activities while maintaining operational efficiency and a positive employee experience. The position requires strong organizational skills, attention to detail, and the ability to manage both routine responsibilities and special projects in a fast-paced environment.

What your day-to-day will look like:

- Manage incoming and outgoing mail and packages, including domestic and international shipments through courier services such as FedEx, UPS, DHL, and USPS.
- Sort and distribute business mail while maintaining accurate shipment and records tracking processes.
- Maintain inventory levels for shipping, mailroom, and office supplies to support daily operations.
- Utilize internal systems to manage office service requests, tickets, and operational support activities.
- Support office operations through conference room setups, office moves, ergonomic support requests, and event-related activities.
- Partner with cross-functional teams to support operational alignment and enhance the employee experience.
- Provide timely communication, service updates, and operational support while maintaining a welcoming and customer-focused environment.

Required Qualifications:

- Demonstrated experience in a customer service, hospitality, mailroom, or workplace operations role.
- Experience working with courier and shipping systems including FedEx, UPS, USPS, or DHL.
- Strong communication, organizational, and interpersonal skills.
- Ability to prioritize tasks, solve problems effectively, and manage multiple responsibilities simultaneously.
- Ability to work independently while collaborating closely with workplace or office operations teams.
- Ability to handle confidential and sensitive information with professionalism.
- Ability to lift up to approximately 50 pounds.

Preferred Qualifications:

- Experience supporting workplace operations, office moves, conference room setups, or event coordination.
- Familiarity with office ticketing or workplace service request systems.
- Strong attention to detail and proactive problem-solving abilities.
- Experience collaborating with cross-functional teams in a fast-paced office environment.
- Comfortable supporting operational projects, tasks, and service improvements.
- General computer proficiency with familiarity using Apple hardware/software and Google Workspace.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site –SAN ANTONIO, TX

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here .

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected] . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.