Medical Customer Service Support

Description: 11am-8pm, must have previous healthcare or insurance call center experience! Will be hybrid after the 6 month training period. Job Responsibilities Works on assignments that are moderately complex in nature where judgment is required in resolving problems and making routine recommendations. Normally receives no instruction on routine work general instructions on new assignments. Essential Duties and Responsibilities Review contents of referral to ensure complete and accurate information has been received Create a patient profile from a scanned or faxed image by entering correct patient and provider information to ensure all other groups can successful serve the patient Conduct initial check of prescription to ensure clinical accuracy for processing Communicate with providers regarding referral status prescription clarification missing information or patient concerns so that all information is collected and accurate before it reaches other teams for furthering processing Updating concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral Enter new provider information i.e. National Provider Identifier accurately into the system so that the Business Intelligence group can complete their reporting Perform other duties as assigned Skills call center, verification, pharmacy technician certification, pharmacy, data entry Top Skills Details call center,verification,pharmacy technician certification Additional Skills & Qualifications Qualifications/Requirements Excellent organizational and time management skills Competent in basic computer skills Multi-task oriented Ability to effectively work with people Conscientious and detail oriented Flexible and adaptable High School Diploma required Healthcare experience preferred Job Type & Location This is a Contract position based out of Cary, NC.
Pay and Benefits
The pay range for this position is $22.00 - $22.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Cary,NC.
Application Deadline
This position is anticipated to close on Sep 29, 2026. About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without
regard to race, sex, age, color, religion, national origin, veteran status, disability,
sexual orientation, gender identity, genetic information or any characteristic protected
by law.

If you would like to request a reasonable accommodation, such as the modification or
adjustment of the job application process or interviewing process due to a disability,
please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the
city and county of San Francisco, we will consider for employment qualified applicants
with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a
condition of employment or continued employment. An employer who violates this law
shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process,
including sourcing, screening, and evaluating candidates. AI helps assess applications
and qualifications, but final decisions are made by our hiring team. By applying, you
acknowledge and agree that your application may be reviewed using AI tools.